Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 646 reviews with 3 stars · Clear filters

April
Mar 29, 2019
I suspended my subscription for awhile
I suspended my subscription for awhile, but still got charged, and then eventually refunded. The product and timeliness was great, but I didn't like the fact that I was charged (long after I had paused my shipment) for an order I didn't want or get, regardless of eventually being refunded.
Response from Hubble ContactsMar 29, 2019
Hi April, Thank you for taking the time to leave this review. I am sorry to hear about your experience, and I have attempted to look into this for you. We do not have sufficient information to find your communication records with our team, so I will have to ask you to reach out to us so we can look further into the situation. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Thank you, Vanessa
Report
Hillary
Mar 29, 2019
Pretty Average
I had a difficult time cancelling my subscription to Hubble. While customer service was helpful, they sort of beat around the bush when I tried to unsubscribe. This service would be ideal if the contacts were a little more comfortable and fit me a bit better. I would not recommend these for someone with even a slight astigmatism.
Response from Hubble ContactsMar 29, 2019
Hi Hillary, Thank you for taking the time to leave this review. We appreciate the feedback about our phone team, and are sorry to hear the lenses did not work out for you. It looks like your account is cancelled and you were refunded, but if there is anything else we can help with, please do not hesitate to reach out to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Thank you! Vanessa
Report
ruth
Mar 29, 2019
The contact lenses are not hundred…
The contact lenses are not hundred percent comfortable and often times It’s not comfortable to put them in without rinsing off quite a long time meaning I need a lot of solution.
Response from Hubble ContactsMar 29, 2019
Hi Ruth, Thank you for taking the time to leave this review. I'm sorry to hear that you have been experiencing some discomfort with your Hubble lenses. If you continue to experience discomfort, we encourage you to discontinue wearing the lenses and refer to your eye care professional to find out more. If you are unable to continue wearing your Hubble Contacts, please be sure to cancel your subscription . If you have any questions, please reach out to me at [email protected] with the subject line "ATTN: Trust Pilot," and my team will get back to you ASAP. Best, Vanessa
Report
fenway
Mar 29, 2019
Constantly gets the date wrong for…
Constantly gets the date wrong for shipping even with repeated corrections. Website could use some work, especially with the date of shipping. Each time i've had to change the date I also have to email them because it's never corrected. Then i'm told it's corrected and then I get the mail and there are more lenses on the wrong date. Contacts are decent but sometimes a pair just doesn't fit well so they are wasted. Raised prices which makes them less of a good value.
Report
Wendylee76
Mar 28, 2019
loose fit, fall out easily
The convenience is worth it, yet This brand is loose fitting and fall out easily. Something about the way they pack them they are always backwards or inside out.
Report
Marnie
Mar 28, 2019
Love the product
Love the product. Can’t contact support to change mailing address
Report
Meegan
Mar 28, 2019
My question was never answered
My question was never answered
Response from Hubble ContactsMar 28, 2019
Hi Meegan, Thank you for taking the time to leave this review. I am so sorry that you've had trouble getting in contact with our team. I've just reached out to them and you should have an email response later today. We appreciate your patience! Best, Vanessa
Report
Debbie
Mar 28, 2019
Very expensive and the contacts are…
Very expensive and the contacts are sometimes damaged upon opening.
Report