Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Oliver
Feb 5, 2021
Horrible contacts
Horrible contacts, 90s technology. Trash. And if you try to cancel and they have charged you, you’ll have to file a claim with your bank.
Response from Hubble ContactsFeb 14, 2021
Hi Oliver, Thank you for taking the time to leave this review. I'm sorry to hear that you didn't love our lenses. I completely understand that it isn't for everyone. I can see that you have since cancelled your subscription by calling in on January 8 but before that there is already an order processed. If you see that you’ve been charged, it means we've already shipped a paid order to you. We really appreciate your business and we’re sorry this happened to you. While we can help you with cancellation, we can’t help you with refund due to our returns policy, so sorry about that! Please let me know if you have any questions about this policy at [email protected]; you can also find it on our FAQ page and in our terms of service. All the best, Roxanne
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Ashley
Feb 5, 2021
Don’t be cheap with your vision.
These contacts really are terrible. I had so many problems with my vision because of them. My vision was blurred, the contacts would get so dry so quickly, no matter how many times I put eye drops in. My eyes were constantly getting irritated, I couldn’t see the computer screen. The head aches were non stop. They tore with nothing, they would fold and fall out. It was just a nightmare. I ended up canceling the subscription and going back to my original contacts. I tried to save money and was really hopeful in this brand but it just didn’t work out. So disappointed in the quality.
Response from Hubble ContactsFeb 14, 2021
Hi Ashley, Thank you for taking the time to leave this review. I'm so sorry to hear that you didn't get on well with the lenses. I completely understand that it isn't for everyone, and I would like to personally assist you with making things right. Let’s get on writing and address this ASAP, we value your business. We look forward to hearing from you. All the best, Roxanne
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Giovani
Feb 5, 2021
Worst contacts can’t even cancel my plan
Worst contacts can’t even cancel my plan
Response from Hubble ContactsFeb 14, 2021
Hi Giovani, Thank you for taking the time to leave this review. I’m sorry to hear that you are unhappy with our lenses and that you have had some trouble cancelling your subscription. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do this, I’ll be in touch shortly via email. Hoping to hear from you soon! Best, Roxanne
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Dayami
Feb 5, 2021
Dry EYES- save your money
First of all yea cheap but yea terrible for your eyes. They dry out by 3pm. They give you such headache when they dry out as well. Once they dry out you're screwed. Pay the extra bucks at your eye doctor, don't waste your time. Wish I could get my money back because I threw out four boxes.
Response from Hubble ContactsFeb 14, 2021
Hi Dayami, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you. I can see that you have since cancelled your subscription by emailing in on December 19. While we can help you with cancellation, we can’t help you with refund due to our returns policy. I’m so sorry about that! Please let me know if you have any questions about this policy; you can also find it on our FAQ page and in our terms of service. In the meantime, thank you for your time and for giving us a try. I hope to connect with you again in the near future. Best, Roxanne
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Hannibal
Feb 5, 2021
Abzocke!
Ich habe ein Probeabo abgeschlossen und gekündigt. Diese Kündigung wurde mir auch per Mail bestätigt. Trotzdem hat man mir weitere Linsen zugeschickt und auch abgebucht. Die Begründung bei Nachfrage: Angeblich hätte ich einen zweiten Account erstellt, was selbstverständlich nicht der Wahrheit entspricht! Offensichtlich findet man bei den mangelhaften Kontaktlinsen keine Abnehmer, sodass man schon zu zweifelhaften Methoden greift. FINGER WEG von diesem Abo-Modell.
Response from Hubble ContactsFeb 8, 2021
Vielen Dank, dass Sie sich die Zeit genommen haben, diese Bewertung abzugeben. Es tut uns leid, dass Sie von unseren Erfahrungen mit unserem Kundenservice erfahren haben und dass Sie Probleme beim kündigen Ihres Abonnements hatten. Wir möchten gerne um die Möglichkeit bitten, Ihre negative Erfahrung mit unserem Team zu untersuchen und mehr darüber herauszufinden. Bitte kontaktieren Sie uns unter [email protected] unter dem Betreff „ATTN: Trustpilot“. Wir werden mit Ihnen zusammenarbeiten!
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Mr R.
Feb 5, 2021
Non existent customer service
Non existent customer service from these clowns. Like many others, fooled into getting cheap lenses then signed up for a subscription. Sent lenses back and weeks later I'm still waiting for a refund. AVOID THIS COMPANY
Response from Hubble ContactsFeb 14, 2021
Hi Mr. Rowley, Thank you for taking the time to leave this review. I’m very sorry that your refund has been delayed. I would love to find out more about what happened so that we can make this right. Let’s get on writing and address this ASAP, we value your business. Please contact us at [email protected] with the subject line "ATTN: Trustpilot" when convenient. All the best, Roxanne
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Chelsey
Feb 2, 2021
I ordered the $1 contacts back in…
I ordered the $1 contacts back in October 2020 , I did not like the quality at all made my eyes hurt and dry . I called 10/28/20 to CANCEL my subscription completely , the rep stated he did . Here is it 2/2/21 and my bank was charged $40 for contacts that I did NOT re-order ! I called and spoke to the unhelpful reps and unhelpful supervisors to only be told that in a recorded phone call that I was unable to hear for myself that I agreed to place my subscription on hold and restart it on 1/31/21 which I did NOT agree to . I asked multiple times to hear this recording and to have a emailed copy of this agreement sent to me they refused to do so . This is a SCAM ! I then told them to cancel my subscription one again and remove my card info off of this website . I would never recommend these contacts to anyone or for anyone to do business with this crap company !
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Lorrie
Feb 2, 2021
After several tries I could not get…
After several tries I could not get them to stop charging my card! They suck you in with the$1 then they charge your card over and over again! It is extremely difficult to reach them! i WILL NEVER USED THEM NOR REFER ANYONE TO THEM!
Response from Hubble ContactsFeb 21, 2021
Hi Lorrie, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble cancelling your subscription. I’ll work on finding a solution right away and be in touch shortly via email. We look forward to hearing from you. Best regards, Roxanne
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