Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
hubblecontacts.com
Website
hubblecontacts.com
Category
Vision & Hearing
Listed on Five Star Index
2026
About these reviews
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The company replied to 61% of reviews.
Latest
Most recent review: October 2026.
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Started off ok. Now despite cancelling three times still trying to take money out my account! Reporting to my bank now! Bad hubble :(
Response from Hubble ContactsFeb 24, 2021
Hi Claire,
Thank you for taking the time to leave this review. I’m really sorry you’re experiencing this problem. I understand how frustrating it must be. I’ll work on finding a solution right away! Please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and we will get back to you ASAP!
We look forward to hearing from you.
Best,
Roxanne
MA
Mariana
They’re a big SCAM!
They’re a big SCAM!! They have been taking money from my account since April! Till now, I have been contacting the team to cancel the subscription and always have received the same answer that the subscription has been canceled! I have contacted the bank and I have a proof that they have stolen over €400 from my account and never received not a single package!!! Scam!!
Response from Hubble ContactsMar 2, 2021
Hi, Mariana,
Thank you for taking the time to leave this review. It sounds like this has been a frustrating experience, and I apologize that you have some trouble cancelling your subscription and getting your order refunded. I'd like to find out more about what happened. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP.
Best,
Cristy
CH
Chris
It's a trap
Don't sign up for the first cheap box, it's a trap. They make it almost impossible to cancel and they don't send any email reminders hoping you'll forget. It's very sly so you then pay 30 quid for the next box. Also, the contacts are poor quality and make my eyes hurt.
Response from Hubble ContactsFeb 21, 2021
Hi Chris,
Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you and for the trouble cancelling your subscription. Hubble is a subscription service. We make this information available on our website and during the sign-up process but sometimes people miss it. We work hard to make this information transparent and truly apologize if anything wasn’t clear to you!
I appreciate you sharing your thoughts about having email notifications. I can understand how that feature would come in useful to you. Unfortunately, it’s not something that’s in our future plans at this time. The majority of our customers use us to manage their subscription online where they have access to skipping orders on their account page and changing the frequency of deliveries. If that changes, we might rethink your suggestion.
If there’s anything else I can do for you today, please let me know at [email protected] with the subject line "ATTN: Trustpilot" and we will get back to you ASAP! I’m here to help.
Best,
Roxanne
SY
saiswetha Y.
He was not even co Concerned to listen…
He was not even co Concerned to listen to the customer . I was said in mail that the doctor information is not sufficient and I will need extra information after which I thought I won’t be getting the lens and there were continuously two charges in my credit card for that which I am trying to explain and what he all says is I can’t help with that and I can’t refund . So in the first place he decided the answer and then talking to the customers . There is no listening to them and trying to solve the problem . Worst customer care ever very dissapointing
Response from Hubble ContactsFeb 14, 2021
Hi Saiswetha,
Thank you for taking the time to leave this review and for bringing this to our attention. I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. Let’s get on writing and address this ASAP, we value your business. Please contact us at [email protected] with the subject line "ATTN: Trustpilot" at when convenient.
Best,
Roxanne
KR
Kate R.
Great product, horrible customer service
Fantastic product, abysmal customer service. I decided to try Hubble in November of last year. I really liked the product, but I am unable to afford a contact lens subscription at the moment, so I decided to not continue the subscription. *Side note* it's extremely difficult and confusing to cancel your subscription with Hubble. Thinking that I was no longer subscribed, I was charged the monthly fee in December. I contacted Hubble through email, and they were able to cancel my subscription and refund me for the lenses with the instructions to return the lenses to Hubble once I got them. I never received them, so I reached out again to Hubble and was told that the lenses were never actually shipped to me, so I was all set. I am now, again, under the impression that my subscription had been cancelled. This morning, I received yet another monthly charge from Hubble, over-drafting my account. I reach out to Hubble YET again and am told that if I have seen a charge go through, it's impossible for them to cancel the order and refund me the money (even though this is the exact action they took last time) So because of a mistake on their end (twice), I am now having to pay $80 ($40 for contacts and $40 for an overdraft fee) that I don't have for contacts that I don't want. I emailed back trying to explain the situation and pretty much beg for a refund (which is moot anyway because I have to use that money to pay the overdraft fee) and was told that yes, there is no possible way for a refund even though it was their mistake. The contacts are comfy and honestly inexpensive. It's a great product, and I would be a returning customer if I wasn't out of work, but I would expect Hubble to be a little more understanding (especially in the middle of a pandemic when people are losing their jobs left and right, and having to go on unemployment and food stamps to survive) about a situation like this. This issue should have been looked into more thoroughly because it is indeed a mistake that they made. This all feels extremely unfair. Extremely disappointed in this company.
Response from Hubble ContactsFeb 14, 2021
Hi Kate,
Thank you for taking the time to leave this review. I’m glad that the lenses and it's pricing is working out for you, but we’re so sorry to hear of your less than satisfactory experience with our team and hope you will accept our sincerest apologies.
We are committed to providing great customer service and we would like to make things right. Please contact us at [email protected] with the subject line "ATTN: Trustpilot" when convenient to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Best,
Roxanne
MC
Meye C.
So schlecht, ich glaubs kaum...
Die Kontaktlinsen sind schnell da gewesen. Das war auch das einzig Gute. Wenn man die Linsen aufmacht sieht man bereits Staubpartikel im Wasser. Im Auge brennen sie, ständig picksen sie ins Auge und fallen grundlos zb beim blinzeln einfach heraus. Das fand ich schon fast faszinierend. Mal sehen, wie das Kündigungsverfahren ablaufen wird...
Response from Hubble ContactsFeb 17, 2021
Hi Meye! herzlichen Dank für dein Feedback. Wir nehmen Beschwerden bezüglich der Qualität unserer Linsen sehr ernst.
Gerne kann ich Dir sofort eine neue Box als Ersatz zukommen lassen!
Könntest Du unser Team bitte unter [email protected] kontaktieren? Wir möchten Deinen Fall schnellstmöglich bearbeiten!
Danke, dass Du uns hierauf aufmerksam gemacht hast!
Dein Team von Hubble
NA
Nayetzli
I tried them but they get too dry in…
I tried them but they get too dry in the afternoon after wearing them in the daytime when other brands last all night as well.
Response from Hubble ContactsFeb 7, 2021
Hi Nayetzli,
Thank you for taking the time to leave this review. I am sorry to hear that the lenses feels dry on your eyes. Please help us to improve by providing more information on your experience. To do this, I’ll be in touch shortly via email. Hoping to hear from you soon!
Best,
Roxanne
GA
Gail
I have to tried to cancel and you guys…
I have to tried to cancel and you guys still send me contacts. I have so many boxes that I can’t use because they done fit my eyes properly
Response from Hubble ContactsFeb 14, 2021
Hi Gail,
Thank you for taking the time to leave this review. I’m sorry to hear that you are unhappy with our lenses and cancellation. I can see that you have since cancelled your subscription by emailing in on December 4 and there are no charges made after cancellation. Let me know if you have any questions at [email protected] with the subject line "ATTN: Trustpilot", I’d be happy to answer them.
Thanks for your time,
Roxanne
