Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Danielle
Mar 16, 2021
DID NOT REPLY
I wrote a previous review of my bad experience with Hubble to which they replied requesting I contacted them again. I followed instructions and emailed them again using the subject line they told me to and THEY DIDN'T REPLY. What is the point in replying to reviews if you're not actually looking to solve the issue. I am only becoming more frustrated and have YET to receive my refund for the contacts I returned.
Response from Hubble ContactsMar 17, 2021
Hi Danielle, Thank you for taking the time to leave this review. I’m so sorry for the delay in getting back to you. I understand your frustration. Your email needed and deserved a timely response. We do have one small favor to ask. Could you please resend the email to us. Please make sure you are sending them to [email protected] with the subject line "ATTN: Trustpilot" when convenient. Thank you, Roxanne
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Joaquin Diaz M.
Mar 16, 2021
No comprar, son unos listos.
El 24 de Febrero dicen que han recibido la solicitud de devolución de las lentillas pedidas a finales de enero. Es de tener mucha cara dura que a más de tres semanas el cliente no tenga aún el dinero en su cuenta. Por si ahora sale algún bien queda de la empresa que revise la incidencia 3166318 y me expliquen en el correo indicado en esa incidencia y aquí de cara al público porque no tengo aún ese pago de vuelta en mi cuenta. No es normal lo que tardáis en todo.
Response from Hubble ContactsMar 22, 2021
Hola Joaquin, Muchas gracias por tu comentario y siento muchísimo saber de tu experiencia con nosotros. Hemos revisado tu incidencia nº3166318. El motivo por el cual tu reembolso se está retrasando es debido a que realizaste la devolución por tu cuenta con la empresa de transportes, en vez de utilizar nuestra etiqueta de devolución, a pesar de que te la enviamos con antelación y te facilitamos toda la información. Esto es una gestión realizada entre tú y la empresa de transportes que se encuentra fuera de nuestro control, motivo por el cual facilitamos la etiqueta de devolución. De este modo siempre podemos ayudarte y la devolución no tiene ningún coste para ti. Si necesitas asistencia o cualquier tipo de ayuda con este caso, siempre puedes escribirnos a [email protected] con asunto “ATT:TrustPilot” y estaremos encantados de poder atenderte. Saludos, Pedro.
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Thomas
Mar 15, 2021
I have canceled
I have tried to cancel online and am still getting charged
Response from Hubble ContactsMar 17, 2021
Hi Thomas, Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise! It shows that you've adjusted the ship frequency on your account. With this setting enabled, it will automatically push out the next charge date of a subscription if the frequency is adjusted and not cancel the subscription. I can see that you have since cancelled your subscription by emailing in yesterday and information about our returns policy was mentioned in our email. Don’t hesitate to reach out to me or my colleagues at [email protected] if you have any questions. Best, Roxanne
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Kassandra R.
Mar 10, 2021
I usaually dont do this but,Horrible…
I usaually dont do this but,Horrible contacts and refused to cancel my subscription,company wont even send email notifying you that ur gonna get charged and they charge you at night when u cant call immediately to fix the problem real sneaky of them, they charged me and refuse to give me my money back and wont transfer you to a supervisor. Totally disappointed do not recommend at all would give it 0 stars.
Response from Hubble ContactsMar 10, 2021
Hi Kassandra, Thank you for taking the time to leave this review. I'm sorry to hear that you didn't love our lenses. Also, for the trouble cancelling your subscription and getting a refund. I appreciate you sharing your thoughts about having email notifications. I can understand how that feature would come in useful to you. Unfortunately, it’s not something that’s in our future plans at this time. The majority of our customers use us to manage their subscription online where they have access to skipping orders on their account page and changing the frequency of deliveries. If that changes, we might rethink your suggestion. In the meantime, I’d like to find out more about your interactions with our team, so that we can deliver a better experience next time. Please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and we will get back to you ASAP. Hoping to hear from you soon! Best, Roxanne
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Jermaine A.
Mar 6, 2021
I never received them
I never received them
Response from Hubble ContactsMar 7, 2021
Hi Jermaine, Thank you for taking the time to leave this review. I’m so sorry your order hasn’t arrived. We take issues of this nature very seriously, and based on what you have told us, we would like to further investigate this matter. I’ll work on finding a solution right away and be in touch shortly via email. We look forward to hearing from you. Best, Roxanne
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EM
Mar 3, 2021
Low quality
Low quality. Need to take them out after just a few hours of use!
Response from Hubble ContactsMar 3, 2021
Hi EM, Thank you for taking the time to leave this review. I'm sorry to hear that you didn't love our lenses. I completely understand that it isn't for everyone. I can see that you have since cancelled your subscription by calling in today. Please feel welcome to reach out to me with any questions you may have at [email protected] and I would be more than happy to help. In the meantime, thank you for your time and for giving us a try. I hope to connect with you again in the near future. Best, Roxanne
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John H.
Mar 1, 2021
Refusing to refund returned order.
Ordered a trial and found the contacts were no good for me. I cancelled the subscription only for them to take the money out anyway. They sent the lenses out and I got in touch and returned them unopened like they said so I could recieve a refund. I am still waiting for this refund now 4 months after. Absolute disgrace that I have gone out my way to return the contacts as agreed and all for nothing.
Response from Hubble ContactsMar 3, 2021
Hi John, Thank you for taking the time to leave this review. I am so sorry to hear that you are not satisfied with our lenses and for the delay in getting your refund. I would like to personally assist you with making things right. Let’s get on a writing and address this ASAP, we value your business. Please contact us at [email protected] with the subject line "ATTN: Trustpilot" when convenient. Hoping to hear from you soon! Best, Roxanne
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Mike T.
Feb 26, 2021
the hubble contacts company is a big…
the hubble contacts company is a big scamming business they will randomly steal large sums of money out your account be careful !
Response from Hubble ContactsMar 2, 2021
Hi, Mike, Thank you for taking the time to leave this review. I am so sorry to hear about your frustrating experience. I'm so sorry to hear that the subscription charge came as a surprise to you, as we try to be as transparent as possible that this is a subscription service by stating it on our web page and upon checkout. We also provided you with access to skipping orders on your online account page and changing the frequency of deliveries. Since Hubble is a subscription-based program, you will be billed and charged automatically each month on the scheduled date until you call to cancel the account. This was stated in our terms and service that you agreed with upon signing up. Please feel free to reach out to [email protected] with the subject line "ATTN: Trust Pilot" with any additional questions or concerns that you have. Best, Cristy
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