Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 646 reviews with 3 stars · Clear filters

Marvin A.
Apr 12, 2019
Customer service needs improve.
Customer service needs improve.
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Heidi
Apr 12, 2019
Great service with subpar product
Great customer service and a wonderful idea, unfortunately many of the contacts are disformed or missing pieces and they dry out VERY quickly. If they improved their actual product I would go back to subscribing immediately.
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Dan
Apr 12, 2019
Average at best only good thing was the price
Sometimes one or two contacts per box are just no good. May be a QA/QC problem Increased the subscription price and wouldn’t be surprised if they do it again
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Renee
Apr 12, 2019
At first it was ok but you kept sending…
At first it was ok but you kept sending me contacts on an expired prescription
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christine
Apr 11, 2019
Convenient
Convenient; however, my eyes were very dry. I could not where the contacts for more than 8 hours. It became so unbearable I want able to enjoy wearing them.
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Laurie
Apr 11, 2019
I like the service but the quality is…
I like the service but the quality is lacking. I’ve own several contacts that are torn.
Response from Hubble ContactsApr 12, 2019
Hi Laurie, Thank you for taking the time to leave this review. I'm sorry to hear about your experience--we take quality issues very seriously and would like to put you in touch with our Quality team. Please send a copy of this review via email to [email protected] with the subject line "ATTN: Trust Pilot" and we'll be in touch ASAP. Thank you, Vanessa
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David
Apr 11, 2019
Quality issues with your contacts
Quality issues with your contacts. Reached out about it and was told I'd receive replacements for contacts that came with defects but never received them.
Response from Hubble ContactsApr 12, 2019
Hi David, Thank you for taking the time to leave this review. I'm so sorry to hear about this, and I've had a chance to check into your tickets with our team. I noticed that although we did say that we would replace your order, that order was never properly processed. It'll be on its way ASAP, and you'll hear from our customer service team, as well as our quality team. Thank you so much for your patience! Best, Vanessa
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Demi S.
Apr 11, 2019
Product: Could be better. Customer service: Hassle-free.
Product-wise, it's a no. These contact lenses dried up on me after just 2-3 hours. It's a bummer since it's cheap, but you do get what you pay for. It's not that bad, but it's not something you'd want to spend money on, especially if you're looking into wearing comfortable lenses. I'm giving 3 points for excellent customer service though. After a mere 3-minute call with a lovely customer rep, she got my subscription cancelled successfully. I did this just before my trial period ended.
Response from Hubble ContactsApr 12, 2019
Hi Demi, Thank you for taking the time to leave this review. I'm sorry to hear that the lenses did not end up working out for you--everyone's experience with the level of moisture or dryness varies, so I'm glad that our team was able to quickly and professionally help cancel your subscription. If there's anything else we can do to improve your experience, please feel free to reach out to me at [email protected] with the subject line "ATTN: Trust Pilot" and my team will be sure to get back to you ASAP! Best, Vanessa
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