Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Katy C.
Mar 25, 2021
Make it difficult to cancel as you have…
Make it difficult to cancel as you have to call in office hours to do this. As a result I’ve received lots of lenses I don’t want as I’ve been unable to cancel yet. They should have a cancellation option online.
Response from Hubble ContactsMar 28, 2021
Hi Katy, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble cancelling your subscription. I can understand how the cancellation feature online would come in useful to you. Unfortunately, it’s not something that’s in our future plans at this time. The majority of our customers use us to manage their subscription online. If you've got a stockpile of lenses, we'd be happy to help you adjust your delivery schedule or pause your account for a few months. I can help you out with that if you’d like (just let me know!) or you can do it directly from your Hubble account. If you still want to cancel, please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and we will get back to you ASAP! Best, Roxanne
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Maggie E.
Mar 25, 2021
Sister company is horrible: do not use if redirected to their site for contacts
This is for anyone who is thinking of ordering non Hubble brand contacts and were redirected to there sister company CONTACTSCART to order contacts DONT. Save your money. I signed up for the contact prescription service and was charged for my contacts on the first of march. It is now march 25th and still no contacts. I have reached out twice over the phone to resolve the issue and get a ship date on the contacts and they gave me information other than telling me that they were going to email me the shipping date. I finally emailed customer service and they said my contacts will arrive April 7th over a MONTH after they were ordered. They leave their customers without a product that they need for daily living and have no regard for what they do. Horrible. Save your money and use something else.
Response from Hubble ContactsMar 28, 2021
Hi Maggie, Thank you for taking the time to leave this review. I apologize for the delay in your order being delivered. As a result of the huge response to our lenses, it is taking a bit longer for orders to be shipped. On the other hand, once your subscription is established (after this first order), our warehouse will have your lenses in stock and you will not have to wait for the lenses to be specially ordered each time. If you’d like more information, please reach out to our team at [email protected] and our customer service team will get back to you ASAP. Best, Roxanne
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Finn
Mar 22, 2021
Ganz schlimmer Service
Ganz schlimmer Service, bestellen seit über einem Jahr, nun trotz Beweise, dass die Mail versendet worden ist über Web.de gibts keinen Ersatz obwohl Hubble die falschen Dioptrien geschickt hat! Sofort gekündigt, freche Mitarbeiter, nie wieder! Unfassbar
Response from Hubble ContactsMar 22, 2021
Hallo Finn! Wir möchten uns für deine Unangenehme Erfahrung mit unserem Kunden Service entschuldigen. Wir sind daran interessiert unseren Service zu verbessern und würden uns freuen wenn wir uns mehr über deine Interaktionen mit unserem Team erfahren und dem auf den Grund gehen könnten. Wenn Du dein Anliegen an meine Kollegin unter folgender Adresse [email protected] schildern möchtest, mit der Betreffzeile: ATTN: Trustpilot Customer complaint, wirst Du so schnellstmöglich kontaktiert. Wir hoffen sehr das wir deine Meinung über unseren Service verbessern können! Wir schätzen Dein Feedback und danken Dir für deine Nachricht. Dein Team von Hubble
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Alyssa D.
Mar 22, 2021
DO NOT USE HUBBLE
Hubble is the worst, I signed up October of 2019 and never received anything or any charges until March 2021, they charged me $40 and said they sent out the contacts, but the problem is that since it’s been over a year my prescription has changed, and they have the wrong address. Also, when verifying my prescription they should have known the size of there contacts are too big for my eye, so I do not think they verify prescriptions, Also they should know prescriptions expire yearly! They refuse to refund me, because of a no refund policy. I’m extremely disappointed and will never recommend Hubble.
Response from Hubble ContactsMar 22, 2021
Hi Alyssa, Thank you for taking the time to leave this review. I’m sorry to hear that your orders haven’t arrived and I understand that your prescription changes. We would appreciate it if you would contact us via email at [email protected] with the subject line "ATTN: Trustpilot" to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention. Hoping to hear from you soon! Best, Roxanne
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Amy K.
Mar 22, 2021
Total fail
Total fail. My last 3 refills haven’t arrived - and 2 haven’t even shipped yet! Completely out of contacts at this point. I’ve reached out twice to no avail. I can’t see my computer monitor with my eye glasses. They used to be great.
Response from Hubble ContactsMar 22, 2021
Hi Amy, Thank you for taking the time to leave this review. I’m sorry to hear about your disappointment with us, and I would like to personally assist you in checking your orders. Please reach out to us directly at [email protected] with the subject line "ATTN: Trustpilot" at your earliest convenience. Hoping to hear from you soon! Best, Roxanne
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Divetrucker
Mar 19, 2021
Ordered a set of their free trial…
Ordered a set of their free trial lenses, but have decided to use the extended wear ones form elsewhere. A small box arrived in the post a week or so later, which I opened to see what was inside...a month's worth of Hubble lenses. They automatically subscribe you for life when you take the free trial. THIS IS NOT MADE OBVIOUS!! They have unsubscribed me, but they wont refund the cost if the outer shipping box is opened. That is just an absolute con. Dirty shady trading practice. Avoid this company at all costs!!!
Response from Hubble ContactsMar 20, 2021
Hi there, Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise! Hubble is a subscription service and we make this information available on our website and during the sign-up process but sometimes people miss it. We work hard to make this information transparent and truly apologize if anything wasn’t clear to you! All the tools necessary to skip and modify your subscription ship out dates are conveniently located in your account! We do always depend on how the subscription has been managed. With this, we won’t be able to accept a return if the outer shipping package has been opened. We totally get that it’s inconvenient and frustrating, but we have this policy in place to ensure the continued quality of our product for future customers. If you have questions about this policy, you can find it on our FAQ page or Terms of Service. Again, apologies for the inconvenience! Please let us know if there’s anything else we can do to help you at [email protected]. Best, Roxanne
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Olga
Mar 19, 2021
Aún no he realizado ningún pedido por…
Aún no he realizado ningún pedido por los comentarios de cancelación de suscripción, tengo desconfianza.... pero a los q tienen problemas por darse de baja es tan fácil como desactivar tu tarjeta de crédito en tu banco y hacerte una nueva...por experiencia con otra suscripción así lo hice.
Response from Hubble ContactsMar 22, 2021
Hola Olga, Muchas gracias por tu tiempo en dejar tu comentario. Disponemos de un servicio de atención al cliente muy atento, disponible de Lunes a Viernes entre las 09:00 y las 17:00 (excepto festivos). Puedes encontrarlos por email en [email protected] o por teléfono en el 959 87 32 47. La mejor respuesta que te puedo dar en este caso es probar por ti misma a contactarnos para que veas lo fácil que es. Nuestros agentes son muy atentos y estarán encantados de poder ayudarte con tus dudas :) Un saludo, Pedro.
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Ingrid
Mar 19, 2021
Bad bad bad
Bad bad bad bad bad bad
Response from Hubble ContactsMar 20, 2021
Hi Ingrid, Thank you for taking the time to leave this review. We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We will reach out to you personally to discuss a solution to your problem together. Looking forward to hearing back from you. Best, Roxanne
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