Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsMar 26, 2026

Hi Andrea, thank you for being a long-time customer and for taking the time to leave this review. We recently transitioned to a new fulfilment center that uses different courier partners, and there are clearly some opportunities for us to work on. Your feedback will help us with that, so thank you again! As for your issue, I see we refunded the undelivered box on Monday. I have made sure we also send you an extra free box today, as a token of our appreciation. Your account, of course, remains canceled. If there’s anything further we can do to support you, please don’t hesitate to reach out, we’re here to help. Kind regards, The Hubble Contacts Team

Response from Hubble ContactsMar 6, 2026

Hi Kristin, thank you for sharing your experience. We’re sorry to hear that the lenses have been difficult to handle and that they’ve been drying out quickly for you. We take quality concerns very seriously, and your feedback is important to us. Our customer service team will reach out to make sure you’re fully supported and taken care of. Kind regards, The Hubble Contacts Team

Response from Hubble ContactsFeb 2, 2026

Thank you for being with Hubble for so many years, Christina! We really appreciate that. You’re absolutely right that customer support should be easier and more efficient, and we’re sorry for the wait times and transfers you’ve experienced. We’re glad the product has met your expectations, and your feedback is important as we work to improve our service experience. Our customer service team will reach out to you to make sure everything is taken care of and that you’re fully supported. Kind regards, The Hubble Contacts Team

Response from Hubble ContactsFeb 2, 2026

Thank you for sharing your thoughts, Jorge. We understand how frustrating price increases can be. The most recent update was due to newly implemented tariffs, and we sent out a notification email to keep customers informed ahead of time. We truly appreciate your feedback and continued support. All the best, The Hubble Contacts Team

Response from Hubble ContactsDec 3, 2025

Hi Marisela! We're really sorry for the super long wait - two months is way too long to be left hanging. It looks like your order was for Skyhy, and unfortunately, it’s currently out of stock, and we don’t have a restock date just yet. We’ve gone ahead and issued a refund and canceled your subscription. Please allow up to 10 business days for the refund to reflect on your end. Our customer service team will reach out to make sure everything is taken care of. Kind regards, The Hubble Contacts Team

Response from Hubble ContactsNov 20, 2025

We’re so sorry to hear about the issues with your contacts, Celia. You deserve flawless lenses every time! We’ve issued a replacement and escalated this to our Quality team. Our customer service team will reach out to ensure you’re fully taken care of. Kind regards, The Hubble Contacts Team

Response from Hubble ContactsNov 17, 2025

Hey Marco! Oh no - that definitely shouldn’t happen. We’ve processed a replacement for the defective contacts, and our Quality team is on it to make sure this doesn’t happen again. Someone from our customer service team will be reaching out to make sure everything is taken care of. Kind regards, The Hubble Contacts Team

Response from Hubble ContactsNov 6, 2025

Oh no, that definitely shouldn’t be happening, Efrain! We’ll get this sorted for you right away and send a replacement to cover the damaged lenses. Our standard shipping timeframe takes 5–10 business days (excluding weekends and holidays). Our customer service team will reach out to make sure everything’s taken care of. Cheers, The Hubble Contacts Team