Carolyn W.
Terrible communication
My order was on back order, no one informed me of this. When I call to find out where my lenses were.I was told they were in processing and 3 weeks later after persistent phone calls.I finally learned that they were on back order, leaving me without my lenses , for a considerable period of time that I find unacceptable. That is terrible customer service and poor communication. I will not be contuing my subscription.
Response from Hubble ContactsNov 11, 2025
We’re so sorry to hear this, Carolyn. We truly understand how stressful it can be to go without your lenses. After checking, the delay was caused by a recent upgrade at our fulfillment center. To make this right, we’ve issued a refund for your order. This will be the only time your order is affected - all future orders will be processed smoothly. We truly appreciate your patience and look forward to serving you better. Our customer service team will reach out to make sure you’re fully taken care of. Kind regards, The Hubble Contacts Team