Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Andre R.
Jul 22, 2026
Placed my order for contact lenses and…
Placed my order for contact lenses and waited over two weeks. Checked my email often to wait for a confirmation email/tracking number for my contacts. Turns out they had canceled my order due to a “invalid” prescription I got literally two months ago. Never got an email for a canceled order/refund. ZERO communication.
Response from Hubble ContactsJul 23, 2026
Hi Andre, we're sorry to hear about your experience, and we sincerely apologize for the lack of communication. This is not the kind of experience we aim to provide. We'd like the opportunity to look into this further and determine the best way to assist you. Please send us an email at [email protected] with the subject line "ATTN: TRUST PILOT", and our team will prioritize your concern and investigate what happened. Thank you for bringing this to our attention. We appreciate the opportunity to make this right. Kind regards, The Hubble Contacts Team
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Casey A.
Jul 20, 2026
I have asked you 5 times to stop…
I have asked you 5 times to stop sending me contacts ... you keep charging me for them and I do NOT want anymore sent or charged to me. Please... dismiss me from this product.
Response from Hubble ContactsJul 23, 2026
Hi Casey, we're sorry for the frustration you've experienced regarding your subscription. To help make things right, we've canceled your subscription and processed a refund for the most recent charge on your account. If you ever decide you'd like to order from us again, you can easily reactivate your subscription through your online portal or by reaching out to our customer service. Thank you for bringing this to our attention and for giving us the opportunity to make this right. Kind regards, The Hubble Contacts Team
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Lisa B.
Jul 18, 2026
A few of the packets have ripped…
A few of the packets have ripped contact lenses
Response from Hubble ContactsJul 22, 2026
Hi Lisa, we're sorry to hear about your experience, and we apologize for the issues you've encountered with your lenses. We take quality concerns very seriously. To help make things right, we've issued a free replacement order to cover the affected lenses. A member of our team will also reach out to you via email to gather more details and make sure you're fully taken care of. Thank you for bringing this to our attention and for giving us the opportunity to make this right. Kind regards, The Hubble Contacts Team
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Maria V.
Jul 16, 2026
I canceled this prescription I am…
I canceled this prescription I am waiting for a doctors appt would like to return the last shipment d receive a refund!!! I cancelled this previously
Response from Hubble ContactsJul 23, 2026
Hi Maria, That's certainly concerning and not the experience we want you to have. I appreciate you bringing this to our attention. To make things right, I've immediately processed a refund for your most recent order and can confirm that your subscription has been canceled, so there won't be any future recurring charges. Once you have your updated prescription from your eye care provider, we'd be happy to help you get back on track whenever you're ready. Thank you for giving us the opportunity to assist you, and we truly appreciate your understanding. Kind regards, The Hubble Contacts Team
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Nicole S.
Jul 15, 2026
Im being charged for a monthly…
Im being charged for a monthly subscription but when i log into my account it says i dont have any subscriptions.
Response from Hubble ContactsJul 15, 2026
Hi Nicole, we're sorry to hear about your experience, and we understand how concerning it is to see charges when your account doesn't show an active subscription. Our team will reach out to you via email to review your account, investigate, and make sure you're fully supported. We'll work with you to get this resolved as quickly as possible. Kind regards, The Hubble Contacts Team
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Natalie L.
Jul 15, 2026
my contacts never came and i reached…
my contacts never came and i reached out to customer service and nobody answered
Response from Hubble ContactsJul 15, 2026
Hi Natalie, thank you for bringing this to our attention, and we're sorry for the delayed response and the inconvenience caused by your missing order. To help make things right, we've already issued a complimentary replacement order and arranged for it to be shipped via express delivery so you can receive it as quickly as possible. We appreciate your patience and the opportunity to make this right. Kind regards, The Hubble Contacts Team
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Lashanda G.
Jul 12, 2026
They are blurry can we pause…
They are blurry can we pause subscriptions until further notice
Response from Hubble ContactsJul 14, 2026
Hi Lashanda, we appreciate your honest feedback. We're sorry to hear that the lenses didn't work out for you. I have confirmed that your subscription has already been canceled, so no future charges or shipments will be processed. Our team will also reach out to you via email to learn more about your experience and make sure you're fully taken care of. Kind regards, The Hubble Contacts Team
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Hunter H.
Jul 11, 2026
Haven’t received my package
Haven’t received my package
Response from Hubble ContactsJul 13, 2026
Hi Hunter, we're sorry to hear that you were concerned about your order, and we apologize for the inconvenience. Upon reviewing your account, I can confirm that your order was delivered yesterday. Our team will also be reaching out to you via email to follow up and make sure you're fully taken care of. Kind regards, The Hubble Contacts Team
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