Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsJul 20, 2021

Hola Pedro, Muchas gracias por tu comentario y sentimos saber de tu experiencia. Cada ojo es un mundo, por lo que no todas las marcas funcionan para todos los ojos. Quizá el diámetro, curva base o grosor de nuestras lentillas no es lo que tu ojo necesita y por eso has tenido problemas. En cualquier caso, sentimos las molestias. Un saludo, Equipo Hubble.

Response from Hubble ContactsJul 21, 2021

Hi, Daniel, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble cancelling your subscription and the lenses feel dry on your eyes. You may find that over-the-counter rewetting drops may be a relief for dryness, if it doesn’t work, please visit your eye care professional to evaluate the cause and determine the best way to increase your contact lens wearing comfort. We also want to look into your account you may also send us an email to [email protected] with the subject line "ATTN: TRUSTPILOT" and we can look into this for you! Thank you! Best, Cristy

Response from Hubble ContactsJul 15, 2021

Hi Ali, Hope all is well! Thank you for leaving us a review and for sharing your experience. We are so sorry to hear that you have an unpleasant experience with us but hopefully I will be able to help you out on this. It seems like Hubble is not working great for you resulting into this cancellation that you have made which we totally respect. As a company who sells a product that's vital to a persons day to day needs, and is involve in it's overall health, we really don't force customers to stay with us, if someone is not happy or for any reason they wanted to cancel an account we totally do so right away. We do offer skipping options because we want to give alternatives to customers that just need a break from the subscription but we definitely don't force it especially if our lenses doesn't work for you. As for getting charge and not processing a refund, this is part of our policy since we deal with medical devices and we unfortunately don't accept returns. You may cancel anytime via phone call or email to avoid any unwanted charges. We would like to investigate what happen since you've mention that one of our customer service rep refused to cancel your account, and we definitely don't tolerate behaviors like that so please send us an email at [email protected] with the subject line "ATTN: Trustpilot" so we can cancel your account and reprimand anyone who's not following company protocols. Thank you for leaving this feedback and have a good day! Sincerely, Cynthia

Response from Hubble ContactsJul 14, 2021

Hi Debbie, Thank you for taking the time to leave us a review and sharing your honest opinion about us. We totally understand the frustration and I am hoping I will be able to assist you with the best I can. I am sad that Hubble did not work out, but we can assure you that it's very easy to cancel with us, if you have a hard time reaching us via phone, you may always email us. And the reason why we asked customers not to open the shipping box it's because these are medical devices and is very prone to being damage when it's shipped. We have a free box for customers to try out so they would know if lenses would work or not so when you forgot to cancel before being charge, you know already what's coming. But we totally acknowledge what you are feeling towards our policy because situations like this do happen. I would like to apologize if we would not be able to process a refund for an open package since we have policies as well that we have to follow and this is all stated on our terms of service. We do appreciate the honest feedback and though this is not a positive one, this would be a great help to the company to review some of the policies we have. Sincerely, Cynthia

Response from Hubble ContactsJul 14, 2021

Hi Cat, Thank you for taking the time to leave us a review and we are so sorry for the inconvenience and long wait for the refund. We would be very glad to check the status for you and gladly process it as well if we already received the package back. For us to do that, please send us an email at [email protected] with the subject line "ATTN: Trustpilot" so we can check and provide you with the best resolution. Thank you for letting us know about the situation and you have a great day ahead! Sincerely, Cynthia

Response from Hubble ContactsJul 14, 2021

Hi Karen, Hope you are having a good day and thank you for leaving us a review. I am so sorry to hear that our lenses did not work out for you. As much as we would love to have you as a customer, we totally respect the decision on you cancelling the account. Regarding the charge that took place after you cancel your account, I am definitely glad to further investigate the matter so I will have to ask you to send us an email again at [email protected] with the subject line "ATTN: Trustpilot" so we can figure out how we can be of better assistance to you. Thank you for leaving this honest feedback and have a good day! All the best, Cynthia

Response from Hubble ContactsJul 8, 2021

Hi there, Hope all is well and thank you for taking the time to leave this review. We are truly sorry to read a review like this, as this is definitely not what we want for our customers to feel and experience with us. We totally understand you and where this frustration is coming and I am hoping that I could be of help to you. It's sad that our lenses did not work out but still thank you for trying us. All prescriptions are brand specific so our lenses would generally not work for everybody and as for it's quality, we can assure you that it's made of good quality materials. Regarding your feedback about our return process, I sincerely apologize if we might have given you the wrong idea on how it works and leaving you confuse about it. We strive for the best customer experience and I am so sorry that you are not satisfied with what you got so I would like to personally check what happened and review your account and I will have to ask you to send us an email again at [email protected] with the subject line "ATTN: Trustpilot" so we can figure out how we can be of better assistance to you. Thank you for leaving this honest feedback and have a good day! Sincerely, Cynthia

Response from Hubble ContactsJul 7, 2021

Hi, Rebekah, Thank you for taking the time to leave this review! We appreciate that you've been our customers for over two years. I'm sorry to hear that the lenses feel dry on your eyes. You may find that over-the-counter rewetting drops may be a relief for dryness, if it doesn’t work, please visit your eyecare professional to evaluate the cause and determine the best way to increase your contact lens wearing comfort. If you haven't already, please be sure to cancel your subscription to avoid upcoming charges and deliveries. Best, Cristy