Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsAug 18, 2021

Hi, Elaine, Thank you for taking the time to write your review and share your experience. I am sorry to hear that you are unsatisfied with our subscription model. Your second box is shipped out 16 days after you place the initial free order. This is to ensure that you do not run out of lenses before your next shipment arrives. You are able to view and edit your delivery schedule by logging into your Hubble account. We try to make this clear throughout the ordering process. If you want to cancel your subscription please send us an email at [email protected] with the subject line "Attn: TrustPilot" and we'll be more than happy to help out. Best, Cristy

Response from Hubble ContactsAug 12, 2021

Hi Cece, Hope all is well! Thank you for bringing this to our attention, and we are very sorry you had a bad experience with us. We totally understand the frustration, I assume that our lenses did not work out for you resulting into the decision to cancel. All lenses are brand specific so it doesn't work for everybody that's why we strive better for our cancellation option to be easy and doable, we can do it via phone as well as email so we are just sorry to hear that there seems to be an issue with processing your request for that. We would like to definitely investigate what happen so we can correct it especially that you've mentioned about receiving ripped lenses, quality is definitely on top of our priority and we don't want any customers to received unsatisfactory product so please reach out to [email protected] with the subject line "ATTN: TrustPilot" and we are happy to check this for you. Thank you so much! Sincerely, Cynthia

Response from Hubble ContactsAug 12, 2021

Hi Sahil, Thank you for this review and we are so sorry to hear about the experience. There seems to be a misunderstanding on this issue since we definitely accept returns from Canada as long as the shipping box is unopened and it's return 15 days upon receiving the lenses. We are certain that we can help you with your concern as long as the parameters for returning packages is met, so we would like to investigate what happened and rectify things that needs to be corrected. Please reach out to [email protected] with the subject line "ATTN: TrustPilot" and my team will do its best to help you! All the best, Cynthia

Response from Hubble ContactsAug 12, 2021

Hi Mozee, Hope all is well today! I truly understand the frustration and thank you so much for bringing this to our attention because this might be a shipping issue not just happening to you but to other customers. We will definitely check as to what's causing this very huge inconvenience so we can look for alternatives on delivering your packages and hopefully fix this issue altogether. We are truly sorry for this big trouble that we may have caused you, please let us fix this by sending us an email to [email protected] with the subject line "ATTN: TrustPilot" include your information so we can check your account and come up with solutions to the problem. Again, my sincere apologies for this experience you had with us. Sincerely, Cynthia

Response from Hubble ContactsAug 26, 2021

Merci d'avoir pris le temps d'écrire un avis - nous apprécions vos commentaires! Nous sommes désolés d'apprendre que vous avez eu une expérience négative avec votre commande. Nous offrons une période d'essai de deux semaines, après quoi votre abonnement se poursuit sur une base mensuelle. Vous pouvez l'annuler à tout moment. Nous aimerions approfondir la question et résoudre le problème le plus rapidement possible. Veuillez nous envoyer un e-mail avec la ligne d'objet « ATT Trustpilot » et nous vous répondrons dans les plus brefs délais!

Response from Hubble ContactsAug 11, 2021

Hi Chantelle, Thank you for the review and for getting our attention towards this matter. We totally understand the frustration, waiting for a refund is no fun definitely, so we would like check this for you and see what we can do to help, please reach out to [email protected] with the subject line "ATTN: TrustPilot" and we'll be happy to check on the status of the return product as well as the refund. We would like to apologize for the inconvenience that this may have caused you, we don't want our customers to wait for so long for their money to be back, it's just that sometimes shipping is beyond our control but we'll do our best to improve on this aspect of the company. Again, my sincere apologies! Sincerely, Cynthia

Response from Hubble ContactsAug 11, 2021

Hi Enoch, Hope all is well! We are so sorry to hear a feedback like this as we don't want our customers getting billed for something they already intended to cancel. We would like to investigate what happen, on what could be the reason why you are still getting charges and we would like to see how this was cancelled as well, in order to do that, please reach out to [email protected] with the subject line "ATTN: TrustPilot" and we'll assist you right away. One thing we can assure you is that we can cancel the whole account permanently and stop any future charges. Sincerely, Cynthia

Response from Hubble ContactsAug 11, 2021

Hi Taylor, Thank you for taking the time to leave us this review and getting our attention towards the situation. We are so sorry that you are having such a hard time cancelling your account, that shouldn't be the case because we have lines open till Saturday to cancel and our email team is definitely available to help as well. We really apologize for this, we would like to check what's the issue and we are very glad to help you cancel definitely. Please feel free to reach out to [email protected] with the subject line "ATTN: TrustPilot" and we'll cater your request right away. We'll be waiting for your email. Sincerely, Cynthia