Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 775 reviews with 4 stars · Clear filters

Judith
Aug 22, 2019
So far I have enjoyed using your…
So far I have enjoyed using your contacts there has been a couple of times where I opened it and there was nothing in them but other than that I have no problem wearing them and they’re always on time
Response from Hubble ContactsAug 23, 2019
Hi Judith, Thank you for taking the time to leave this review. I'm so happy to hear that the lenses and delivery service is working out well for you! If you have any quality issues, we would love to know about it--please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and we'll connect you with our Quality team! Best, Samantha
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Phyllis
Aug 22, 2019
Love them but pricey
Love them. Sometimes they can get super dry though and its really hard to take them out. Would give 5 stars if they were a little cheaper or there was an option for weekly lenses.
Response from Hubble ContactsAug 23, 2019
Hi Phyllis, Thank you for taking the time to leave this review. I’m so happy to hear that you’re loving the lenses, although they are occasionally a little dry and expensive. You may find that over-the-counter re-wetting drops may be a relief for dryness. Additionally, we are concentrating on selling daily disposable lenses, but we've sent some more information to your email. Best, Samantha
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Robert
Aug 22, 2019
I had some trouble switching to my new…
I had some trouble switching to my new prescription after my first year, but overall I have enjoyed the service from Hubble.
Response from Hubble ContactsAug 23, 2019
Hi Robert, Thank you for taking the time to leave this review. It's so great to hear that you're enjoying the Hubble Contacts service! I can see that you spoke with our team recently, and they were able to get your subscription back on track. If there’s anything else we can for you, please don’t hesitate to reach out to [email protected] with the subject line "ATTN: Trust Pilot" and we'll help out! Best, Samantha
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Sally
Aug 22, 2019
Satisfied customer
I would like to receive the order every other time instead of every time (currently 56 days). I only wear my contacts when playing tennis, so need them only 3-5 days a week, not 7. This means I build up an inventory of contacts. Otherwise, I have had good experience with these. They seem to be very slightly flimsier then the ones I get from my eye doctor, but that doesn't affect their wearability. They don't turn over in the packaging as easily as the ones from my doctor, which means I don't have to guess which way they are supposed to go into my eyes.
Response from Hubble ContactsAug 24, 2019
Hi Sally, Thank you for taking the time to leave this review. I'm so glad to hear that you've had a good experience with our lenses but sorry that the delivery schedule is not convenient for you. We appreciate the feedback, and if you need help with adjusting the frequency of your orders, please feel free to reach out to us at [email protected] with the subject line "ATTN: Trust Pilot" and we'll help out! Best, Samantha
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Susan
Aug 22, 2019
I love the convenience of the contacts…
I love the convenience of the contacts and that they are auto shipped. However, I have had quite a few contacts that have had to be tossed out because something is wrong with them and they hurt in my eyes, so I will take it out and open a new one and that one is fine. Fortunately, they are shipped out in a timely manner so I do not run out, since I have to open two in a day, before the new batch arrives.
Response from Hubble ContactsAug 30, 2019
Hi Susan, Thank you for taking the time to leave this review. I'm so happy to hear that you're loving the subscription service. If you have any quality issues, we would love to know about it--please send an email to [email protected] and we will connect you with our quality team. Best, Samantha
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Ashly
Aug 15, 2019
Love the product and concept
Love the product and concept. My only complaint is contacts are sometimes packaged backwards so that you put the in wrong and... ouch... take out, reverse and put back in again.
Response from Hubble ContactsAug 22, 2019
Hi Ashly, Thank you for taking the time to leave this review. It's great to hear that the lenses and subscription service has been working out for you. Our lenses have a laser marking near the edge of the lens to help you determine if your contact is inside out. If you can read it as "HUB", the lens is correctly oriented and ready to be placed on your eye. If you have any further questions or concerns, please send an email to to [email protected] with the subject line "ATTN: Trust Pilot" and we'll get back to you ASAP! Best, Vanessa
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Rachel
Aug 15, 2019
4 stars
A few times, just twice, 2 of the contacts were torn. I cant say if it was Hubble during packaging or me being to tuff when taking out 9f package, but other then that I like their timing always on time.
Response from Hubble ContactsAug 22, 2019
Hi Rachel, Thank you for taking the time to leave this review. It's great that your deliveries are working out well but sorry that you've had issues with quality. Please send this information in an email to [email protected] with the subject line "ATTN: Trust Pilot" and we will connect you with our quality team. Best, Vanessa
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Evan
Aug 15, 2019
great service
great service, a few too many hoops to jump through when its time to cancel
Response from Hubble ContactsAug 22, 2019
Hi Evan, Thank you for taking the time to leave this review. It's great to hear that the subscription service has been working out for you but sorry that you have had unsatisfactory experience when cancelling your subscription. We appreciate the feedback and would like to let you know that you can reach out to our team at [email protected] if you have any outstanding questions or concerns. Best, Vanessa
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