Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsSep 14, 2021

Hola Paula, Muchas gracias por tu mensaje. Hubble Contacts es un servicio de subscripción de lentes de contacto, por lo que no disponemos de la opción de comprar lentillas de forma individual. En caso de necesitar cancelar tu subscripción siempre puedes hacerlo por correo electrónico en [email protected] o por teléfono en el 959 87 32 47 entre las 9:00 y 17:00 CET (Horario de Europa central), de lunes a viernes, excluyendo días no laborables y festivos. Nuestro equipo de atención al cliente siempre estará disponible para respolver cualquier duda que tengas. Mientras tanto, nos gustaría pedirte que re-considerases la valoración que nos has dejado, puesto que entendemos que lo que tienes son dudas sobre nuestros servicios en vez de una mala experiencia :)

Response from Hubble ContactsSep 9, 2021

Hi, Cindy, Thank you for taking the time to leave this review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We usually refer our customers to our sister company ContactCart if they need special lenses that we do not offer here in Hubble. I would like the opportunity to investigate your feedback further but we do not have any access for ContactsCart customers. However, no worries, they can help you assist you with this. Please send them an email to [email protected] so they can investigate further. Thanks! Best, Cristy

Response from Hubble ContactsAug 26, 2021

Hi Billie, Thank you for taking the time to leave us a review. We are so sorry to hear about this, we totally respect your opinion towards us but we would like to let you know that Hubble's contact lenses are made by St. Shine Optical, a Food and Drug Administration (FDA)-approved manufacturer of contact lenses. The lenses are made with a hydrogel material called high-grade methafilcon A, and our daily contacts, or dailies, offers 55 percent water content, UV protection, and a thin edge. We can assure you that our lenses are made of great quality, but all lenses are brand specific so it would not always work for everybody. We hope that everything is fine now with your eyes, if you need further assistance, feel free to reach out to us at [email protected] and we are happy to help. Sincerely, Cynthia

Response from Hubble ContactsSep 1, 2021

Merci d'avoir pris le temps d'écrire un commentaire! Nous sommes vraiment désolés qu'il ne soit pas clair que Hubble est un service d'abonnement. Nous essayons de rendre cette information aussi claire que possible lors de la commande de la boîte d'essai. Veuillez nous écrire avec la ligne d'objet "ATT TrustPilot" afin que nous puissions vous aider le plus efficacement possible. Merci!

Response from Hubble ContactsAug 26, 2021

Hi Denise, Hope all is well! We are so sorry to hear about this experience. I would like to apologize for any inconvenience we may have caused you, there are details on your review that we would like to further check as we don't have some of the features you mention like chat. We would like to check what happened and hopefully assist you if you do have an account with us, just please send us an email at [email protected] with the subject line "ATTN: TrustPilot" and we are happy to check the issue for you. Sincerely, Cynthia

Response from Hubble ContactsAug 18, 2021

Hi Mike, Thank you for taking the time to leave us this review. I am personally sorry to hear about this issue, because one of our goal here in Hubble is to have an easy cancellation process since we do give our customers the liberty to decide what is best for their eyes. We totally understand the frustration about not having the option to cancel online, which I totally agree that it would be the most convenient way to cancel, however we would like to have the opportunity to talk with customers via phone, to have a human touch in this past face world, by this way we are able to gather information straight from our customers on things that could help us improve as a company. But we do understand that not everyone has the time to call, so we have our email helpdesk always available to assist. On your case, you've mention that you haven't received a response yet so we would like to check what happened and we'll take care of this for you. Please send us an email at [email protected] with the subject line "ATTN: TrustPilot" and we'll be glad to process your request. Sincerely, Cynthia

Response from Hubble ContactsAug 18, 2021

Hi there, Hope all is well! Thank you for taking the time to leave us this review and for getting our attention towards an important matter. We are truly sorry to hear about the experience, we would like to definitely check what happen so we can be of assistance to you. I do understand that you've already emailed and called us but if you can please send us another email or give us a call and be specific on the issue like your review, that would be of great help so we can dig deeper into this. Please contact us at 1-844-334-1640 or [email protected] and we’ll be more than happy to take care of you. Sincerely, Cynthia

Response from Hubble ContactsAug 11, 2021

Hi Rosella, Thank you for taking the time to leave us this review and we are so sorry to hear that you feel this way towards our company. Yes, we are a subscription based program and this information is available on the site when you check out an item, our FAQs as well as on the confirmation email of your first order. We do understand that sometimes people missed this but believe us when we say that we don't want our customers to be tied up into something that they don't want. It's very easy to cancel with us, you may do it via phone or email. As for the returns, this information is also available on our FAQs, but I totally understand that you are not aware that a box is coming. We really apologize for the inconvenience, if there's anything we can do to help, please don't hesitate to reach out to [email protected] with the subject line "ATTN: TrustPilot" and we'll assist you right away. Sincerely, Cynthia