Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 646 reviews with 3 stars · Clear filters

David
Jul 25, 2019
Contacts OK. Cancelling is not.
Contacts were fine. Felt a little thin, and I wasn't able to use them with my allergies, but that's not limited to Hubble specifically. That said... One major thing is missing.... cancelling via the website. You tend to be able to do EVERYTHING with this company online, except cancelling. For that, you have to call and speak to someone. Welcome to the 21st century. Get with the program.
Response from Hubble ContactsJul 26, 2019
Hi David, Thank you for taking the time to leave this review. I'm sorry to hear that the cancellation process was disappointing. As you said, we do allow you to make other changes to your delivery schedule through the customer portal, but we do require a phone call for cancellation so that we can offer solutions to any unresolved issues, and help ensure a quick and successful cancellation. Best, Vanessa
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Mary
Jul 25, 2019
They change the date the subscription…
They change the date the subscription comes out of the bank regularly and they price has increased
Response from Hubble ContactsJul 26, 2019
Hi Mary, Thank you for taking the time to leave this review. I am sorry for the confusing experience you have had so far. I'd like to offer some helpful information! You can log into your Hubble account to view your delivery schedule. Orders are scheduled to come out every 28 days, to ensure that you do not run out of lenses, but you are welcome to adjust your schedule to suit your needs! As for our price increase, you should have received a notification about this--we are doing what we can to keep our lenses available at an affordable rate, while not compromising on quality! If you have any questions, or if you'd like help making account adjustments, please feel free to reach out to [email protected] and we'll get back to you ASAP! Best, Vanessa
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Chris
Jul 12, 2019
You need a phone number!!!!
You need a phone number!!!!
Response from Hubble ContactsJul 19, 2019
Hi Chris, Thank you for taking the time to leave this review. I have had a chance to look into your conversations with our team, in which they provided you with cancellation details. If you have any further questions or concerns, please send an email to [email protected] and they will get back to you ASAP. Best, Vanessa
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Zarah
Jul 12, 2019
Contacts have imperfections
I end up throwing away about 3 contacts per box because they are are not all smooth. Some have little imperfections that your eye can feel and it’s not good.
Response from Hubble ContactsJul 19, 2019
Hi Zarah, Thank you for taking the time to leave this review. We take quality issues very seriously at Hubble and would like to look into this for you. Please send an email to [email protected] and we will connect you with our quality team. Best, Vanessa
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Danielle
Jul 11, 2019
My contacts would become really dry…
My contacts would become really dry half way through my day. Other than that no issues.
Response from Hubble ContactsAug 2, 2019
Hi Danielle, Thank you for taking the time to leave this review. I'm sorry to hear that the lenses feel dry on your eyes. You may find that over-the-counter re-wetting drops may be a relief for dryness. If it doesn’t work, I would recommend speaking with your eye care professional about this further. Feel free to reach out to my team at [email protected] if there's anything we can help with. Best, Vanessa
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Justin
Jul 5, 2019
Every so often contacts irritate one of…
Every so often contacts irritate one of my eyes, after a couple of hours eyes feel really dry
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Lindsey
Jul 5, 2019
Good
Seems like prices keep going up & usually I have around 5 single contact packets that the fluid leaked out of, so the contact is dried up and ruined in that individual package. Besides that it's great, comfortable & very convenient.
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Julissa
Jun 29, 2019
The order of contacts I got back in May…
The order of contacts I got back in May were not good. About 5 contacts of mine broke easily when I try to put them on. I’m not sure if it was a bad batch or what. The order of contacts I got for June is doing good, not a single one broke.
Response from Hubble ContactsJun 29, 2019
Hi Julissa, Thank you for taking the time to leave this review. I'm sorry to hear that your order from May had some quality issues. We take these quality issues very seriously and would like to know more. Please contact our team by emailing [email protected] and we'll connect you with the Quality department! If you have any other questions or concerns, our team will be more than happy to help! Best, Vanessa
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