Jade Y.
Ordered 1.oo trial
Ordered 1.oo trial. Charged me for the full sub 2 days later then said I had an active subscription and had 2 going when I haven't used their contacts in a year. Declined to follow their refund policy.
Response from Hubble ContactsOct 22, 2021
Hi, Jade, Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise! After your first trial shipment of contact lenses, Hubble does become a subscription service if you don't decide to cancel - we make this information available on our website and during the sign-up process. The upcoming charge schedule is posted in the customer's HUBBLE account, as well as information for how to edit or skip orders in the schedule. Our orders are part of a subscription program, so we are prepared to be processed immediately after the charge is cleared. We are physically unable to cancel or pull back an order once it has been charged. The monthly charge is authorized when you place the first order, and can be adjusted at the request of the customer, and can be canceled via a simple email or phone call with our customer service team during our business hours, as stated on our site. Please email us at [email protected] with the subject line "ATTN: Trustpilot" so we can investigate further. Thanks! Best, Cristy