Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsNov 11, 2021

Bonjour et merci beaucoup pour votre retour. Nous sommes vraiment désolés d'apprendre que vous avez rencontré des difficultés avec votre commande et que vous nous avez contacté. Il semble que vous ayez créé deux comptes avec nous, ce qui n'était probablement pas votre intention. Nous ne pouvons pas répondre directement à votre plainte ici, nous vous prions donc de bien vouloir envoyer un e-mail à notre équipe à [email protected] avec la ligne d'objet "ATTN: Trustpilot" afin que nous puissions vous aider à accéder à votre compte le plus rapidement possible. Encore une fois, merci beaucoup pour vos commentaires et le temps de nous écrire.

Response from Hubble ContactsNov 14, 2021

Hi James, Thank you for taking the time to write us a review. We are truly sorry to hear that you are not satisfied with the quality of our lenses. We do respect the feedback and we would like to definitely assist you with cancellation, in order for us to do that, please send us an email at [email protected] with the attention line "ATTN: Trustpilot" and our team will help you right away with cancellation. Have a good day! Sincerely, Cynthia

Response from Hubble ContactsNov 4, 2021

Hallo Mihai, Erstens: herzlichen dank das Du dir diese Zeit genommen hast, um unseren Service und unser Produkt zu bewerten. Wir möchten uns für deine negativen Erfahrungen entschuldigen und wünschen uns sehr deine Meinung über unseren Service verbessern zu können. Wenn Du deine Anliegen in einer Mail mit der Betreffzeile "ATTN: Trustpilot" an [email protected] schicken würdest, nimmt einer unserer Kollegen Kontakt mit Dir auf, um uns deinen Fall genauer anzuschauen. Wir danken nochmals herzlich für all dein detailliertes Feedback – wir versuchen stetig unser bestes damit wir unseren Service verbessern können! Dein Team von Hubble

Response from Hubble ContactsNov 4, 2021

Hola! Muchas gracias por tu comentario y por tu tiempo dejando tu mensaje, aunque desafortunadamente la información que relatas sobre cómo funcionan nuestros servicios no es cierta. En cualquier caso, sentimos mucho saber de tu experiencia :( Hubble Contacts es un servicio de suscripción que se renueva automáticamente tras el pedido de prueba si no decides cancelarlo antes. Tu primer pedido después de la caja de prueba se cobra y envía 16 días después (puesto que la caja de prueba son solo 15 pares) y a partir de ahí, por defecto se envían las lentillas cada mes, a no ser que decidas modificarlo. Toda esta información se encuentra reflejada en el momento en que realizas el pedido de prueba, en el email de confirmación de tu pedido y en el interior de tu caja de prueba. Si has recibido tu cobro en un tiempo distinto a este es posible que tengas más de una cuenta registrada con nosotros. Por favor, escríbenos a [email protected] y estaremos encantados de poder ayudarte a solucionar tu problema :)

Response from Hubble ContactsNov 5, 2021

Hi Brittany, Hope all is well! Thank you for taking the time to leave us a review. We are so sorry to hear that our lenses are not perfectly working for you. We would like to check and further investigate the issue so please send us an email at [email protected] with the subject line Attn: Trustpilot and my team will definitely attend to your issue right away. Sincerely, Cynthia

Response from Hubble ContactsOct 27, 2021

Hi, A Begum, Thank you for taking the time to leave this review. I’m sorry to hear the subscription charge came as a surprise to you, as we try to make this clear throughout the ordering process. The first order contains two weeks of lenses free, for the price of shipping! After that, you’ll receive 30 pairs of daily lenses each month. You can log into your Hubble account to view and edit your delivery schedule. Please send us an email to [email protected] with the subject line "ATTN: Trustpilot" to further check your account and explain about our Return/Refund policy. Thank you! Best, Cristy

Response from Hubble ContactsOct 27, 2021

Hi, Suzyandmonkey, Thank you for taking the time to leave this review. I'm so sorry to hear that the lenses are not satisfactory and you are unaware of how our subscription service. Our website states clearly that this is a subscription program before, during, and after the ordering process. It's posted on our website, in our Terms, and in the customer's HUBBLE account, as well as in post-order email communication. Moreover, our Return/Refund policy is also stated on our website. We want to further investigate your concern, please email us at [email protected] with the subject line "ATTN: Trustpilot". Thanks! Best, Cristy

Response from Hubble ContactsOct 27, 2021

HI, Chris, Thank you for taking the time to leave this review. It sounds like this has been a frustrating experience, and I apologize that the contacts doesn’t work for you, have had some trouble cancelling your subscription and the shipment came as a surprise. After your first trial shipment of contact lenses, Hubble does become a subscription service if you don't decide to cancel - we make this information available on our website and during the sign-up process. The upcoming charge schedule is posted in the customer's HUBBLE account, as well as information for how to edit or skip orders in the schedule. Our orders are part of a subscription program, so we are prepared to be processed immediately after the charge is cleared. We are physically unable to cancel or pull back an order once it has been charged. The monthly charge is authorized when you place the first order, and can be adjusted at the request of the customer, and can be canceled via a simple email or phone call with our customer service team during our business hours, as stated on our site. I'd like to find out more about what happened. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Best, Cristy