Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 531 reviews with 2 stars · Clear filters

Jessica
Jun 15, 2019
I’ve had a lot of bad ripped contacts…
I’ve had a lot of bad ripped contacts in my boxes customer service won’t help me out with that. I’ve had so many delays with my contacts being delivered even tho they get paid on time. I’ve had to wear my glasses to outdoor activities and evens due to this delays. Not happy with the service. After I get a new prescription I’m cancelling.
Response from Hubble ContactsJun 22, 2019
Hi Jessica, Thank you for taking the time to leave this review. We are sorry to hear you have not had a great Hubble experience. I'd like to find out what happened and see what I can do to help. Please send an email to [email protected] with the subject line "ATTN: Trustpilot" and we'll get back to you ASAP. Best, Vanessa
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Erika D.
Jun 15, 2019
You get what you pay for
I like Hubble because of the affordability, however you do feel a difference in quality in the contact. Sometimes they are itchy, uncomfortable and hard to get in the eye. A lot of my contacts have also come damaged, ripped specifically.
Response from Hubble ContactsJun 21, 2019
Hi Erika, Thank you for taking the time to leave this review. It's great to hear that our pricing is working out well for you, but I am sorry to hear that you are having quality problems. We take quality issues very seriously at Hubble and would like to put you in contact with our quality team. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and we'll get back to you ASAP. Best, Vanessa
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Lisa
Jun 15, 2019
Not good materials
Not good materials. Outdated and low oxygen flow.Horrible time cancelling. Email. Call. Call different # I should be able to do one step cancellation
Response from Hubble ContactsJun 15, 2019
Hi Lisa, Thank you for taking the time to leave this review. I'm so sorry to hear that you have had some trouble with our lenses and with our cancellation team! I was able to look into your interactions with our team, and it seems that you only emailed in, and you have not called our team to cancel. Your subscription is currently active still, and you'll need to call 1-619-404-0542 between 9am and 5pm EST, Monday through Friday. Thank you, Vanessa
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Allison W.
Jun 15, 2019
Terrible customer service
Terrible customer service. Would not let me return contacts shipped after my prescription changed.
Response from Hubble ContactsJun 21, 2019
Hi Allison, Thank you for taking the time to leave this review. I am very sorry to hear that you had an unsatisfactory experience with our team and it’s our goal to make sure every customer receives the best possible service. We’d love to know more about this-- please send an email to [email protected] with the subject line "ATTN: Trust Pilot". Best, Vanessa
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JMA
Jun 15, 2019
Lenses are poor quality
Lenses are poor quality
Response from Hubble ContactsJun 21, 2019
Hi John, Thank you for taking the time to leave this review. I’m sorry to hear about your experience with our lenses. If you have any quality issues, we would love to know about it--please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and we'll connect you with our Quality team! Best, Vanessa
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Aimee
Jun 15, 2019
cheap Quality not cheap prices.
You raised the prices without notifying me. I reached out and a representative argued and said I was indeed sent an email. I have been searching through my emails and none have addressed the price change. In fact, this survey email is the first email I have received in almost a year from this company. I just don’t understand why you wouldn’t keep the old price for the people that have had their subscription for years like other companies do. The price change would be ok if the quality of the contacts went up but I have had a few shipped out with holes and/or warped. Safe to say that I will be getting glasses and canceling my subscription as soon as I can.
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Rebecca
Jun 15, 2019
Not great
The quality of the contacts is just not great. Service was good but every time a box would come there would 5-6 contacts that that I just couldn’t use. They felt like something was on them.
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Amber M.
Jun 4, 2019
Honestly wish I had better things to…
Honestly wish I had better things to say, but you get what you pay for. Inexpensive because they are cheap. I got my first box and let one auto charge go through and cancelled right away. I can’t go longer than a few hours without my eyes feeling extremely dry and uncomfortable. Currently I am wearing a pair that I put in about 3 hours ago and I really want to rip them out. For now I’ll finish my box, and get some eye drops, but I do not recommend unless you plan on wearing them for no longer than 3-5 hours a day.
Response from Hubble ContactsJun 13, 2019
Hi Amber, Thank you for taking the time to leave this review. I'm sorry to hear that you've found our lenses to be uncomfortable. We do recommend over the counter re-wetting drops if you are feeling like the lenses are too dry, however, if you experience continued discomfort, you should discontinue wearing the lenses and refer to your eye care professional who will assist in finding a new lens that is better suited to your eye needs! If you have any questions or concerns, please reach out to me at [email protected] with the subject line "ATTN: Trust Pilot" Thank you, Vanessa
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