Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsDec 9, 2021

Hi Lisa, Hope all is well! Thank you for taking the time to leave us a review and for getting our attention towards this matter. We are sad to hear that you did not have a good experience with cancellation as we make it very easy and accessible through different platforms. We would like to check what happened as to why you are still receiving lenses despite cancelling it. In order for us to investigate, please please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and we'll be happy to help with the cancellation. Have a good day! Sincerely, Cynthia

Response from Hubble ContactsDec 8, 2021

Hi, Randy, Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise! After your first trial shipment of contact lenses, Hubble does become a subscription service if you don't decide to cancel - we make this information available on our website and during the sign-up process. The upcoming charge schedule is posted in the customer's HUBBLE account, as well as information for how to edit or skip orders in the schedule. Our orders are part of a subscription program, so we are prepared to be processed immediately after the charge is cleared. We are physically unable to cancel or pull back an order once it has been charged. The monthly charge is authorized when you place the first order, and can be adjusted at the request of the customer, and can be canceled via a simple email or phone call with our customer service team during our business hours, as stated on our site. Also, I want to further check with your $80 as we do not have that amount for our subscriptions, for US customers our subscription box is $39. If you may please send us an email at [email protected] with the subject line "Attn: TrustPilot" and I'll be more than happy to further check your account. Thank you! Best, Cristy

Response from Hubble ContactsDec 4, 2021

Hi Jason, Hope all is well! Thank you for taking the time to write us a review and for getting our attention on this matter. We are so sorry to hear that you are having a hard time cancelling your account as this is possible through 4 different platforms, you may call, email, chat or send us a DM over our social media site if you wanted to process cancellation. That goes with updating your prescription. We can definitely assist you with all your request, as well as any issues you have with the quality of our lenses, please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and we'll be happy to help. Sincerely, Cynthia

Response from Hubble ContactsDec 1, 2021

Hi Joshua, Hope all is well! Thank you for taking the time to write us a review. We would like to see what we can do to help you with the issue, we can assure you that we are a very reasonable company and very much willing to provide resolutions that would benefit customers, so please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and we can definitely check what happen and provide answers to your request. Have a good day! Sincerely, Cynthia

Response from Hubble ContactsDec 1, 2021

Hi Mary, Hope all is well! Thank you for taking the time to write us a review. We are truly sorry to hear about what happen, we always strive hard to provide the best service we can offer and truly this is sad on our part that we lose a customer because of our negligence, we sincerely apologize for what happen and if there's anything that can make you change your mind, feel free to reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and we can definitely check what happen and provide solutions to the issue. Sincerely, Cynthia

Response from Hubble ContactsNov 25, 2021

Hi Serena! Herzlichen Dank für dein Feedback. Wir sind ganz entsetzt zu hören dass Du eine solch negative Erfahrung mit unserem Service gemacht hast – wir möchten dein Feedback sofort umsetzen und bitten das Du uns unter [email protected] mit der Betreffzeile "ATTN: Trustpilot" kontaktierst, damit wir Dir schnellstmöglich bezüglich deiner Lieferung helfen können. Wir erheben nur auf retournierte Ware eine Bearbeitungsgebühr, da die Linsen über ihre Intaktheit wieder geprüft werden müssen bevor wir diese weiterverkaufen können. Deinen Lieferplan kannst Du jederzeit im Kundenportal zugreifen und ändern so dass Du unerwünschte Lieferungen vermeidest – wir entschuldigen uns falls diese Optionen unklar waren! Bitte sei vergewissert das unser Team sein bestes gibt um auf deine Bedürfnisse und Fragen einzugehen, wir möchten uns entschuldigen falls dies nicht deiner Erfahrung entspricht, wir tun unser bestes um dies zu verbessern!

Response from Hubble ContactsNov 22, 2021

Hola Karin, Siento mucho saber del retraso de tu peidido. Con gusto revisaremos tu problema para darte una solución de forma urgente. Por favor, escríbenos a [email protected] con asunto "ATT:Trustpilot" para que podamos ayudarte. Un saludo, Pedro.

Response from Hubble ContactsNov 24, 2021

Hi Elizabeth, Good day! Thank you for taking the time to leave us a review and for getting out attention towards your issues. Issue like this definitely needs an immediate action. We are so sorry to hear that you can't use our product, we would like to further check your account and assist further, for us to do that please send us an email at [email protected] with the subject line "ATTN: Trustpilot" and we'll do our best to help right away. Have a good day! Sincerely, Cynthia