Gabi A.
I use the Hydro contacts every day
I use the Hydro contacts every day, except on the days I get a bad contact that’s ripped or embedded with lent. I’ll still try to use them cause I really don’t have choice but most of the time it’s too painful to keep in my eye, so sometimes I’ll only have one good eye to see out of cause I had to take the other one out. I tried contacting customer support but they can’t really do anything about it. They asked for a pic of the contact but they’re clear and so the camera can’t capture it and I can’t save them cause they dry up so quickly. I’m sure it’s time to change brands, I’ve just been with Hubble for so long even though my eye dr got mad at me for using the brand.
Response from Hubble ContactsMay 12, 2026
Hi Gabi, We’re sorry to hear you’ve been dealing with defective lenses. Unfortunately, we’re unable to locate your account using the information provided here. If you could please email us at [email protected] with the subject line “ATTN: Trustpilot,” with your account information or order number and photos of the defective lenses, and we’ll arrange to send you a replacement right away. Again, our sincere apologies that the product you received did not meet either your standards or ours. Please let us know if there’s anything further we can do to help. Kind regards, The Hubble Contacts Team