Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 2,340 reviews with 1 star · Clear filters
Lorena Roma G.
Muy malas calidad, mala atención pésimo todo
Response from Hubble ContactsDec 30, 2021
Hola Lorena, Siento mucho saber que nuestras lentillas no te han funcionado bien y que has tenido problemas con la atención de nuestro equipo de atención al cliente. Nos gustaría investigar que ha podido pasar. Te escribimos por privado para pedirte más información. Muchas gracias por tu tiempo. Pedro.
Ouassif A.
Las lentillas son muy malas molestan mucho de rompen fácil y herritan los ojos
Response from Hubble ContactsDec 30, 2021
Hola Ouaassif, Muchas gracias por tu mensaje. Sentimos mucho saber del problema con nuestras lentillas. Problemas de comfort pueden ser un síntoma de que el material o el tamaño de nuestras lentillas no sea el adecuado para tu ojo. Sin embargo, no deberían romperse con facilidad. Te contactámos por correo electrónico para poder investigar sobre tu problema. Un saludo, Pedro.
Rita
Muy malas, me irritan los ojos y se resecan mucho
Response from Hubble ContactsDec 30, 2021
Hola Rita, Apreciamos mucho tu tiempo en dejar tu opinión. Sentimos mucho saber del problema con nuestras lentillas. Por lo que nos escribes, sequedad y comfort puede ser un síntoma de que el material o el tamaño de nuestras lentillas no sea el adecuado para tu ojo, motivo por el cual cada marca trabaja con uno diferente. Sin embargo, no sería un problema de calidad en el producto. Cada ojo tiene necesidades diferentes, por lo que el simple hecho de que no funcionen bien con tus ojos no significa que haya una falta de calidad en el producto. De todos modos, agradecemos tu tiempo y sinceridad en tus palabras. Estaremos a tu disposición en [email protected] si necesitas cualquier tipo de asistencia. Un saludo, Pedro.
Unhappy C.
They owe me money returned item as was advised over a month ago and won’t respond to emails they have the returned item also. SCAM!!! Do not use I had cancel my subscription but still took money. Also they have responded to my review but asking me to email them. I’ve done this numerous times without a response so why different now
Response from Hubble ContactsDec 23, 2021
Hi there, Good day! Thank you for taking the time to write us a review. We are so sorry to hear about this experience, we can assure you that we have a very easy cancellation process in Hubble. We would like to check what happened and make sure to provide you with the most accurate resolution for this issue. For us to further help, please send us an email at [email protected] with the subject line "ATTN: Trustpilot" so we can investigate further. Thank you! Sincerely, Cynthia
Summer Alysia E.
Reason: ordered contacts 11/24, were lost in Mail. I started corresponding and letting Hubble know when it was lost, they refused to send replacement until 10 business days, although it was clearly lost with the tracking number, when FINALLY a replacement was sent, it was sent regular mail, not expedited, and will have been almost an entire month since my initial order 12/20 is the estimated delivery date, by the time I receive them. Horrible customer service, no apologies, no making it right. So happy (sarcasm) I haven’t had decent vision for weeks now!
Response from Hubble ContactsDec 20, 2021
Hi, Summer, Thank you for taking the time to leave this review. I am so sorry to hear about your experience, and I'd like you to know that I was able to look into your tickets with our team. For me to find out more about your interactions with our team and get to the bottom of this please send us at [email protected] with the subject line "ATTN: Trustpilot". Thank you! Best, Cristy
Emma F.
I had used Hubble contacts for years, and then all of a sudden my last two boxes have gone MIA. Firstly, I moved house and they updated my address incorrectly on there end, so they said they had re-sent them to my new address and I updated it correctly, over two weeks later my lenses haven't appeared. I contacted them again today to be told they've cancelled my subscription and if I want to re-sign up they will send them again. So they've have nearly £60 worth of my money and sent no lenses and now cancelled my subscription, this is outrageous and not even an offer of refunding the money. I am shocked and disgusted.
Response from Hubble ContactsDec 20, 2021
Hi, Emma, Thank you for taking the time to leave this review. It sounds like this has been a frustrating experience, and I apologize that you have some trouble with your shipments. I'd like to find out more about what happened. If you may send us an email at [email protected] with the subject line "ATTN: Trustpilot" so we can investigate further. Thank you! Best, Cristy
Daisy K.
Hubblecontacts is the most frustrating online experience I have encountered. They automatically enroll you in a subscription plan and contact info is extremely hard to find. Even my bank statement did not include their business name, just a phone number. After looking up the number I saw "hubble contacts" so I went to their website and tried to log in or "activate" my account. My email was not on file with them. After some digging I realized I had to activate a "contacts cart" account??? That alone feels super shady. I receieved a charge around 4am for a subscription renewal, and called them as soon as their remote customer service opened a few hours later on Saturday morning. I was told that my order was "too far along" in the shipping process and I could not cancel. I went back and forth with the customer rep who told me their fulfillment center wasn't open today. How can my order be in the shipment process if the fulfillment center isn't open? She told me I could return it once it arrived - however according to all reviews I've seen they don't accept returns. Regardless, I did not get a shipping notification until Wednesday afternoon so I was flat out lied to so they could keep my $100+ This attitude in subscription based businesses is SO old. The majority of subscription based businesses have empathy for their customers and give leeway - ESPECIALLY if you contact them right away. The fact that they don't really shows how they view their customers.
Response from Hubble ContactsDec 16, 2021
Hi Daisy, Hope all is well! Thank you for taking the time to leave us a review. We are so sorry to hear about your experience but seems like you are referring to contactscart. Though Hubble and contactscart are affiliated, we are still a different company with different processes since we don't have the same products. We totally understand the frustration but for you to be further helped with your issue, best to contact their helpdesk at [email protected] and surely they will be happy to assist. Our sincere apologies for any confusion! Sincerely, Cynthia
Aurélie B.
Bonjour, Pour ma part, je suis déçue. Avec les lentilles je voyais très mal malheureusement. Lorsque j'ai souhaité annulé l'abonnement, je suis tombée sur la page en anglais où il demande d'envoyer un mail, toujours écrit (leur explication) en anglais. Je trouve cela très limite tout de même, car si on ne comprend pas, on ne peut pas procéder à l'annulation.
Response from Hubble ContactsDec 16, 2021
Bonjour et merci beaucoup pour vos commentaires et retours. Nous sommes vraiment désolés d'apprendre que vous avez estimé qu'il n'y avait pas assez d'explications en français concernant notre service d'abonnement. Nous serions ravis de vous le fournir. Nous vous serions donc reconnaissants de contacter un membre de notre équipe à l'adresse [email protected] avec la ligne d'objet « ATTN : Trustpilot » afin que nous puissions examiner ce qui s'est passé ici. Mon équipe et moi-même serions ravis de vous aider, alors faites-nous savoir ce que nous pouvons faire pour que les choses soient aussi claires que possible. Nous avons un officier français disponible également quotidiennement par téléphone si vous préférez - le numéro à appeler est le +33 980 80 51 74 merci encore pour tout votre temps et vos commentaires et j'ai hâte d'améliorer votre expérience avec nous !
