Heath
You deserve more than three stars
I enjoy the convenience of monthly delivery and knowing I won't be out of contacts. The price is also reasonable. Changes to my plan or billing are easy via the website. There are two issues that frustrate me with my Hubble lenses: the maddening packaging, and the lower quality of material. First the packaging—I've been a customer for several months and I still have yet to perfect the art of contact pod-snapping. Usually I'm squeezing too hard and stuff is squirting... it's really like a bad porn. The contact pods aside, I wish the lenses were of slightly higher quality; they dry out rather quickly (8 - 10 hours for me) and no amount of coaxing from Systane will truly make them feel like a fresh pair. To be fair, I am accustomed to daily wear monthly replaceable contacts and had been on an ultra-premium brand. So there's the sad news: as much as I like what you're doing, you're replaceable. Sorry. :(
Response from Hubble ContactsSep 11, 2019
Hi Heath, Thank you for taking the time to leave this review. I'm glad to hear that our deliveries and pricing are working out well, but sorry that you're experiencing some dryness and quality issues with our lenses. You may find that over the counter re-wetting drops help with this. If it doesn’t work, I would recommend speaking with your eye care professional about this further. Additionally, if you're having are quality problems, please send an email to [email protected] and we will connect you with our quality team. Best, Samantha




