Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Claim this listingShowing 531 reviews with 2 stars · Clear filters
Faith
Disappointed
Response from Hubble ContactsAug 9, 2019
Hi Faith, Thank you for taking the time to leave this review. I am sorry to hear that you have not had a great Hubble experience. I'd like to find out what happened and see what I can do to fix this. Please email [email protected] with the subject line "ATTN: Trustpilot" so that I can investigate further. Best, Vanessa
DW
Terrible quality
Response from Hubble ContactsAug 8, 2019
Hi David, Thank you for taking the time to leave this review. We take quality issues very seriously at Hubble and would like to look into this for you. Please send an email to [email protected] and we will connect you with our quality team. Best, Vanessa
Darcy
Poor quality of contacts. Have to throw away a handle full each month
Response from Hubble ContactsAug 10, 2019
Hi Darcy, Thank you for taking the time to leave this review. We take quality issues very seriously at Hubble and would like to look into this for you. Please send an email to [email protected] and we will connect you with our quality team. Best, Vanessa
Ann F.
I got a new prescription and Hubble wouldn’t exchange my lenses. They also don’t correct as well as they should and sometimes have fitting issues. I am not planning on reordering when my lenses run out.
Samantha
I think sometimes the contacts are not in the package correctly so when I put them in they’re inside out. Also you need to start making for astigmatisms.
Judy
Bad customer service
Adolfo
Customer service sucks!
Response from Hubble ContactsAug 2, 2019
Hi Adolfo, Thank you for taking the time to leave this review. I'm so sorry to hear about your experience with our team. I've reached out via email to resolve this situation for you immediately. Best, Vanessa
RG
Poor customer service and didn't provide any help.
Response from Hubble ContactsJul 26, 2019
Hi there, Thank you for taking the time to leave this review. I've just had a chance to look into your account, and I can see that your original order was cancelled because your doctor did not verify the information you provided when placing the order. This usually means that you do not have a valid Hubble Contacts prescription, which means we are unable to provide lenses. If you'd like to find out how to get started, please visit the "Need an Exam?" section on our website! Best, Vanessa
