Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsJan 21, 2022

Hi Liz, Good day! Thank you for taking the time to leave us a review. We are so sorry to hear that you did not find our lenses of the best quality. We would like to ask you a few more questions regarding the experience so we can assess if this is just for a certain batch that you received and we definitely would like to help you on this. For us to help you further, please send us an email at [email protected] with the subject line "ATTN: Trustpilot" and we'll be happy to check this for you. Sincerely, Cynthia

Response from Hubble ContactsJan 21, 2022

Hi Alex, Thank you for taking the time to leave us a review. We are sorry to hear that you had a hard time updating your address. We are happy to assist you on this matter, we would like to know further what causes the issue, in order to do that, please send us an email at [email protected] with the subject line "ATTN: Trustpilot" and we'll be happy to check this for you. Sincerely, Cynthia

Response from Hubble ContactsJan 19, 2022

Hi Aline! herzlichen Dank für deine Nachricht! Wir möchten uns an erster Stelle für deine frustrierende Erfahrung mit unserem Service entschuldigen. Wir nehmen Beschwerden bezüglich unseres Abonnements sehr ernst. Gerne kann ich Dir sofort eine neue Box als Ersatz zukommen lassen! Bitte sende uns eine E-Mail an [email protected] mit dem Betreff "ATTN Trustpilot", damit unser Team dich bezüglich einer Ersatzbox sowie deiner Kündigung kontaktieren kann. Wir schätzen die Meinung unserer Kunden und freuen uns immer über Feedback, damit wir unsere Dienstleistungen verbessern können. Herzlichen Dank für dein Verständnis und dein Feedback. Dein Team von Hubble

Response from Hubble ContactsJan 13, 2022

Hi Josen, Hope all is well! Thank you for taking the time to write us a review and for getting our attention on this issue. We are truly sorry to hear about what happened especially what you've mentioned about getting disconnected when you reached out to us as we don't tolerate things like that in Hubble. We cater to all our customer's concerns, whether we'll be able to provide the request nor solve the problem or not, we definitely don't disconnect calls. We would like to investigate what happened and surely we will do our best to assist you and provide resolutions that's favorable to you. For us to help you further, please send us an email at [email protected] with the subject line "ATTN: Trustpilot" and we'll investigate what happened. Sincerely, Cynthia

Response from Hubble ContactsJan 11, 2022

Hi, Jordan, Thank you for taking the time to write your review and share your experience. I am sorry to hear that you are unsatisfied with our subscription model and had some trouble cancelling your subscription. I'd like you to know that I was able to look into your tickets with our team. I have attempted to look into this for you; but we do not have sufficient information to find your communication records with our team, so I will have to ask you to send us an email at [email protected] with the subject line "ATTN: Trustpilot" so we can investigate further. Best, Cristy

Response from Hubble ContactsJan 11, 2022

Hola Ainhoa, Muchas gracias por avisarnos sobre tu problema. Intentamos responder a todos nuestros clientes lo antes posible, pero debido a la gran cantidad de mensajes que recibimos no podemos responder tan rápido como nos gustaría. En cualquier caso siempre responderemos lo antes posible, tanto por email en [email protected] como por redes sociales y por teléfono en el 959 87 32 47 entre las 9:00 y 17:00 CET (Horario de Europa central), de lunes a viernes, excluyendo días no laborables y festivos. Responderemos a tu mensaje lo antes posible (¡si no lo hemos hecho ya!). Un saludo, Pedro.

Response from Hubble ContactsJan 11, 2022

Hi, Robyn, Thank you for taking the time to leave this review. I am so sorry to hear that you still did not received your order. We always strive to have our customer's package delivered before you ran out although sometimes shipping delay can't be avoided as we use a 3rd party shipping carrier. I would love to help get this sorted out. Please email us at [email protected] with the subject line "ATTN: Trustpilot" so we can investigate further. Thanks! Best, Cristy