Hubble ContactsReviews of hubblecontacts.com

I am very unsatisfied with your customer service. I’ve reached out multiple times and no one has taken the time to help me.

These contacts didn’t work for me.

They don’t give enough oxygen to stay moist so they suffocate the eyes

These contacts were very uncomfortable to wear, I noticed immediately when I put them on. I decided to cancel my subscription and explained the issue but the customer service person wasn't too interested and just said it's my fault for ordering contacts that weren't the right size when I had previously gotten the same diameter and circumference as previous brands I've used. I tried to use them again recently since my glasses broke and I constantly got them lost in my eyes. There are so uncomfortable and unwearable.

I have been looking for suitable daily contacts forever, and the Hubble ones are perfect for me. This is the only brand that I can wear all day in the office. They do not dry out my eyes, and I generally feel comfortable. So, I was really hoping to stick with them. However... Those guys do not make it easy. I've been trying the service a few times, and you just CANNOT COUNT ON THEM. First time, they would charge me for my order but not send it, then charge for another one (that issue was rectified but still). The tracking system on their website is non-existent. You're charged, but you have no idea if the item had been sent. The system (International parcel tracking) says they had received the info about the shipping, but it had not been shipped. Hubble customer support says it had been shipped... As a result, after nearly 3 weeks of being charged, I still had not received my package. it's impossible to count on them!!! So far, of the 4 packages sent to me, only 2 arrived with no issues/follow ups/ multiple requests to support. Like, REALLY? if I had another option of contacts I could wear, even more expensive, I would have cancelled Hubble for good. But the thing is, I love the contacts, even though I have to wear glasses to an important meeting tomorrow since my package is over a week late. So, if you have another option that works for you, AVOID Hubble. They have good product and good marketing but, unfortunately, it's not enough if you can't get the product.

I haven’t received my contacts. No one has gotten back to me by email and there is no number to call anyone direct.

Credit where it's due: product is fine, no complaints. Arrives on time, works as intended. My issue with the brand is the less than ideal subscription method. More specifically, knowing in advance when a charge is going to happen automatically, and how the subscription is managed. I chose to delay a shipment for several months, as I would be traveling for work quite a bit. I forgot about the subscription. My first notification that another package was coming was a pending charge on my linked credit card. I immediately contacted customer service, asking to further postpone. They said that the order was processed, thus will ship in 4-6 days, with no option to cancel or refund. Now it's going to be shipped to my home, and I'm not going to be there for a while to receive it. It would have been nice to receive an email a few days earlier so that I could have been reminded of the upcoming charge, and not surprised. I've shopped from other brands that ship physical goods have a subscription option, and they always give me a heads up. Also, when I tried to cancel online, I was told I had to call in and cancel via phone during their business hours, which is inconvient for me.

very inconsistent fit, and etching of hubble on them irritate my eyes