Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

CIARA
Sep 19, 2018
Terrible customer service
Terrible experience with customer service and cancelling subscription. Customer service isn’t easy but at least respond to customers when they have questions or concerns. I shouldn’t have to keep emailing for a response. One email should have been enough. Instead it took more than one. Never coming back.
Response from Hubble ContactsOct 19, 2018
Hi Ciara, Thank you so much for taking the time to leave this review. I'm so sorry to hear about your experience with our team, and I've looked into this with my team. We appreciate your feedback and hope that we can use it to improve our services in the future. Please feel free to reach out to me at [email protected] with any questions or concerns that you have. Thanks, Vanessa
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Melissa D.
Sep 19, 2018
They were comfortable but I couldn't…
They were comfortable but I couldn't see while wearing them.
Response from Hubble ContactsOct 19, 2018
Hi Melissa, Thanks for taking the time to leave this review. I'm sorry to hear that these lenses did not work out for you. I hope that you were able to cancel your subscription without a problem, but if you have any questions or concerns, please feel free to reach out to me at [email protected]. Thanks, Vanessa
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Mike M.
Sep 19, 2018
Dishonest about charges
Dishonest about charges, autosubscriptions and cancellation policies. Unhelpful.
Response from Hubble ContactsOct 19, 2018
Hi Mike, Thanks for taking the time to leave this review. I've had a chance to look into your communication with our team, and it seems like the subscription came as a surprise to you. I'm sorry to hear this, as we do try to make it clear before you place your initial order. I hope that you've been able to cancel your subscription by calling our customer service line. If not, please note that we provided our cancellation information to you via email in August. If you have any additional questions or concerns, please feel free to reach out to me at [email protected] Best, Vanessa
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Alexzander L.
Sep 19, 2018
Extremely to long of a turn around time…
Extremely to long of a turn around time on refunds had to call twice
Response from Hubble ContactsOct 19, 2018
Hi Alexander, Thanks so much for taking the time to leave this review. I am so sorry to hear that it took quite a while for you to be refunded for your return. It seems that your return did take a few weeks to arrive at our warehouse. Thanks so much for your patience, and I encourage you to reach out to me at [email protected] with any questions or concerns you have that have not been addressed by our team! Thanks, Vanessa
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Alex G.
Sep 17, 2018
I have had issues with the contact…
I have had issues with the contact lenses and asked for a refund only to tell me that I am not eligible for a refund because the package that I sent was opened , the person Diana which I have taken to on the phone gave me the simple answer of, the courier reported it as open, as a fact I have proof that the package I have sent wasn't opened and properly sealed. Worst customer service I have ever seen , garbage company and product.
Response from Hubble ContactsApr 4, 2019
Hi Alex, Thank you for taking the time to leave this review. I'd like to find out more about your experience. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Thank you, Vanessa
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Mary Kate H.
Sep 14, 2018
These contact HURT they make your eyes…
These contact HURT they make your eyes incredibly dry and you literally have to peel them off at the end of the day. They’ve ruined my eyes potentially permanently!
Response from Hubble ContactsOct 19, 2018
Hi Mary Kate, Thanks so much for taking the time to leave this review. I'm so sorry to hear that you've had such a negative experience with our lenses. If you have not yet successfully cancelled your subscription, or if there is anything else we can do for you, please do not hesitate to reach out to me at [email protected]. Thanks, Vanessa
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Taryn C.
Sep 13, 2018
total scam
total scam! Signed up when I never wanted to be dont even have an account but somehow i am being charged. Customer service is useless and don't reply emails. Can't help you anyway and say you have to call between certain hours. Not even worth commenting on the product with service like this.
Response from Hubble ContactsOct 19, 2018
Hi Taryn, Thanks for taking the time to leave this review. I am sorry to hear that the subscription came as a surprise. I hope that you've since been able to cancel your subscription. If there's anything I can do to make this experience better for you, please do not hesitate to reach out to me at [email protected]. Thanks, Vanessa
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Thomas W.
Sep 13, 2018
Won't let you cancel online.
Won't let you cancel online.
Response from Hubble ContactsApr 4, 2019
Hi Thomas, Thank you for taking the time to leave this review. I'd like to look into this for you, and find out what happened here. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will respond to you ASAP. Thank you, Vanessa
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