John W.
I sent the last order back
I sent the last order back. A order that I didn't ask for because I cancelled my membership 3 months before. I still have not recieved a refund because somehow they can't find the package. They want me to do the tracking of it even though this was their screw up. Now I'm out $35. I will never recommend these screw ups to any of my friends. You guys are a joke and my lawyer has been contacted.
Response from Hubble ContactsOct 25, 2018
Hi John, Thank you so much for taking the time to leave this review. From what I can see, it took quite a while for your order to be returned to us, however, I can see that it's been restocked by our team. We are unable to issue a refund for the charge, since you have disputed it with your bank. I can also tell you that we did not receive a cancellation call from you until 11 days after this order was charged and shipped out. If you would like to cancel the disputed charge, we would be happy to refund, but this could take up to 70 days. For more information, please send an email to [email protected] and I will be able to connect you with one of our customer support agents who can provide more information about refunds. I apologize for any inconvenience & hope that you will reach out so we can try to make this right! Thanks, Vanessa