Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Charles H.
Sep 19, 2018
Contacts were the correct prescription…
Contacts were the correct prescription but I could not see properly with them. UPDATE: I Contacted customer service and they refused to help. They are auto billing my account and will not stop. Customer service said they would cancel the account but I continue to get charged on my auto billing Horrible customer service!
Response from Hubble ContactsOct 26, 2018
Hi Charles, Thank you for taking the time to leave this review. If you have not already, please contact our team at [email protected] so they can look into this for you! Best, Vanessa
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Julian B.
Sep 19, 2018
Untrustworthy. Do not join under any circumstance.
Should be able to cancel at any time at the website. Availability m to f 9-4 and cancelling by phone is incredibly restricted.and is merely a ploy to retain subscriptions. Credit card information can not be removed from the website which should be illegal. Product also uses old technology which is not in use anymore by other contacts providers.
Response from Hubble ContactsDec 11, 2018
Hi Julian, Thank you for taking the time to leave this review. I'm so sorry that you've had such a frustrating experience with our cancellation policy. I'd be more than happy to look into your account and offer additional assistance. Please send an email to [email protected]. Best, Vanessa
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Janille W.
Sep 19, 2018
I been waiting on a refund for over a…
I been waiting on a refund for over a month
Response from Hubble ContactsOct 25, 2018
Hi Janille, Thank you so much for taking the time to leave this review. I've looked into your return and your conversation with our team, and I have some additional information for you. Please contact me at [email protected] at your earliest convenience. Thanks, Vanessa
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Lauren R.
Sep 19, 2018
I didn't purchase from this vendor
I didn't purchase from this vendor, they could not help me with my request.
Response from Hubble ContactsOct 25, 2018
Hi Lauren, Thank you so much for taking the time to leave this review. I've looked into your email conversation with our team, and it looks like we responded to you to complete your request, but you did not send over any more information. Just to be clear, we are able to accommodate you if you only wear a lens in one eye, simply by adjusting the frequency of your deliveries. If you're still interested, please reach out to me at [email protected] and I can provide you with more information! Best, Vanessa
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Nicole T.
Sep 19, 2018
They offer no other curve of contact
They offer no other curve of contact. Not all eyes are the same.
Response from Hubble ContactsOct 25, 2018
Hi Nicole, Thank you so much for taking the time to leave this review. I'm sorry to hear our lenses do not come in the size that you require, and hope to be able to accommodate your needs in the future! Best, Vanessa
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Robert P.
Sep 19, 2018
Rude and deliberately unhelpful client…
Rude and deliberately unhelpful client service personnel. Inferior materials make for an inferior product.
Response from Hubble ContactsOct 25, 2018
Hi Robert, Thank you for taking the time to leave this review. I've looked into your communication with our agents, and I'd like to apologize for the confusion that took place. I've escalated your tickets to the supervisor of the agents you spoke with, who will be reviewing the situation with them and holding a retraining session. If there is anything else that I can help with toady, please feel free to reach out to me at [email protected]. Thanks, Vanessa
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sharon W.
Sep 19, 2018
Not wanting subscription no one listening to the customers
No stars as didn’t want you but keep Harassing me even after me telling you they are no good and having to phone your company poor customer care
Response from Hubble ContactsOct 25, 2018
Hi Sharon, Thank you so much for taking the time to leave this review. I have looked into your communication with our team, and I would like to apologize for the fact that you weren't cancelled in a timely matter. I would love to address any other questions or concerns that you have, so please feel free to reach out to me at [email protected]! Best, Vanessa
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Sarah S.
Sep 19, 2018
I still haven’t received my refund
I sent back my contacts and asked for a refund, it has been a month and I am still yet to receive a refund. I have been told to wait until they receive enough refunds, what kind of service is that?
Response from Hubble ContactsDec 11, 2018
Hi Sarah, Thank you so much for taking the time to leave this review. I'm so sorry to hear about the frustrating experience you've had with our returns process. I'd like to look into this for you--please send an email to [email protected] and my team will get back to you ASAP. Best, Vanessa
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