Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Gary P.
Sep 19, 2018
Tried on four different times to cancl…
Tried on four different times to cancl my order and u STILL keep billing me
Response from Hubble ContactsOct 26, 2018
Hi Gary, Thank you for taking the time to leave this review. I'm sorry to hear the cancellation process was frustrating for you. I've looked into your account, and can see that when you called during our operating hours, our team was able to cancel your subscription. Please feel free to reach out to me at [email protected] if you have any other questions or concerns. Best, Vanessa
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Camille
Sep 19, 2018
They obligated me to reeorder contacts…
They obligated me to reeorder contacts without my approuval. This ia unacceptable.
Response from Hubble ContactsOct 26, 2018
Hi Camille, Thank you for taking the time to leave this review. I am sorry that you feel we obligated you to order anything, as we do make it clear prior to placing your first order, that this is a monthly subscription service that you can call to cancel at any time. I can see our team was able to issue a refund for the order that you had trouble with, and that your account has been cancelled. If you have any other questions or concerns, please feel free to reach out to [email protected]. Best, Vanessa
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Autumn L.
Sep 19, 2018
The WORST
The WORST. Sent me contacts that I couldn’t use because I have an astigmatism. It wasn’t until after they took my money and I resent my prescription that someone reached out to tell me they don’t offer them. Scam.
Response from Hubble ContactsOct 26, 2018
Hi Autumn, Thank you for taking the time to leave this review. I've had the chance to look into your account, and can see that your original order was verified by your doctor, which is why it was shipped out to you. We do not see a copy of your Rx at any point during the order process, and are required to send out verified orders unless you contact us prior to the order being shipped. When you contacted us with more information about your lens needs, we told you how to cancel your account, which you did, and you were not charged again after that. If there is anything that I can do to clarify this, please feel free to send an email to [email protected]! Best, Vanessa
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Akanni, M.
Sep 19, 2018
They will not cancel my subscription…
They will not cancel my subscription without me calling them. They will do it over email if you live in California, but not otherwise. Huge inconvenience.
Response from Hubble ContactsOct 26, 2018
Hi Mary, Thank you so much for taking the time to leave this review. I'm sorry to hear that our cancellation policy has caused some inconvenience. Please be aware that your account is still active, and that you will need to call our team to cancel the subscription before we send out a new verification request. You can feel free to reach out to me at [email protected] with any questions. Best, Vanessa
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Irsa C.
Sep 19, 2018
Horrible experience!!!!
Horrible experience!!!!
Response from Hubble ContactsOct 26, 2018
Hi Irsa, Thank you for taking the time to leave this review. I'm so sorry to hear that you had an awful experience with our team, and I'd like to look into it and find out what happened. Please email me at [email protected] at your earliest convenience. Best, Vanessa
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JS
Sep 19, 2018
They just keep sending contacts
They just keep sending contacts even after they informed me that they don’t make toric lenses, which I require.
Response from Hubble ContactsDec 11, 2018
Hi there, Thank you for taking the time to leave this review. I'm so sorry to hear about this frustrating experience and would love to look into this further. Please send an email to [email protected] at your earliest convenience, and my team will get back to you ASAP. Thanks, Vanessa
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Kevin B.
Sep 19, 2018
DONT BUY AT HUBBLE
Wasn't able to cancel the order because HUBBLE forgot to send me the login credentials. After returning I had to pay for shipping and restocking :(
Response from Hubble ContactsOct 26, 2018
Hi Kevin, Thank you for taking the time to leave this review. I am so sorry to hear that you had some trouble with your account, and that our team was not able to resolve your issue. I've looked into the details of your account, and have more information for you. Please send me an email at [email protected] at your earliest convenience. Best, Vanessa
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82yshsvsgz
Sep 19, 2018
Contacts made my eyes dry after 4 hours
Contacts made my eyes dry after 4 hours
Response from Hubble ContactsOct 26, 2018
Hi there, Thank you for taking the time to leave this review. I am sorry to hear our lenses did not work out for you. I can see that you have since cancelled your account. Please feel free to reach out to me at [email protected] with any additional questions or concerns! Best, Vanessa
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