Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 646 reviews with 3 stars · Clear filters

Isabelle
Dec 5, 2019
VERY VERY CHEAP QUALITY
The contacts are very very cheap quality. I can barely wear them for 1hour before my eyes start to hurt. Ultimately, you can't even remove your credit card information from their website on your own. You have to call them... I feel like they're trying to trap clients. Update... Someone from Hubble did reach out to me after the review to cancel the subscription which is appreciated. Overall, the company and their consumer service is not bad. I do wish the quality of the product would be better. I would not re-start the subscription.
Response from Hubble ContactsJan 2, 2020
Hi Isabelle, Thank you for taking the time to leave this review. I’m sorry to hear about your experience with our lenses and our cancellation policy. Our company-wide outlook on cancellations is that we can troubleshoot many issues and answer outstanding questions quickly over the phone, in a two-minute call, rather than go back and forth via email. Unfortunately, we do not have access to cancel the subscription through this platform but we've reached out to you with more information. Thank you! Best, Samantha
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Oana S.
Dec 5, 2019
Weird QA issues
They’re good. But my right eye contacts are in the packaging inside out, which is very inconvenient because I didn’t expect it and had severe discomfort and had to change my lens out
Response from Hubble ContactsDec 25, 2019
Hi Oana, Thank you for taking the time to leave this review. I'm so sorry to hear about your experience with our lenses. I can see that you have since canceled your subscription by calling in due to this matter. We appreciate the feedback and would like to let you know that you can reach out to our team at [email protected] if you have any outstanding questions or concerns. Kind regards, Samantha
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Dyllan
Dec 5, 2019
I like the contacts vs Waldo contacts but not the best
I like the contacts vs Waldo contacts but I always get 1-5 lens that I have to throw away because when I put them in my eye it feels like there’s a piece of glass in it and even if I take it out to clean it it still feels like that
Response from Hubble ContactsDec 24, 2019
Hi Dyllan, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience with our lenses. If you have any quality issues, we would love to know about it--please send an email to [email protected] and we will connect you with our quality team. Best, Samantha
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Denise
Nov 23, 2019
Not quit the right script
Not quit the right script
Response from Hubble ContactsNov 27, 2019
Hi Denise, Thank you for taking the time to leave this review. I’m sorry to hear about your experience with our lenses. If you aren’t sure if these lenses are working for you, please refer to your eye care professional, who will be able to observe the lenses on you again! If you have any questions, please email my team at [email protected] with the subject line "ATTN: Trustpilot" and we'll get back to you ASAP! Best, Samantha
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Casey
Nov 22, 2019
Liked them but wished I had order the right ones for my eyes
Liked them but wished I had order the right ones wrong lances couldnt see from them.
Response from Hubble ContactsNov 27, 2019
Hi Casey, Thank you for taking the time to leave this review. It's great to hear that you are liking our lenses although sorry that you have problems seeing from them. I’d like to chat about your experience and see what I can do to help. Please reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" and we will get back to you ASAP! Best, Samantha
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Liane
Nov 22, 2019
I love the idea of getting contacts…
I love the idea of getting contacts delivered to my door monthly. However, it seems like every 4th or 5th contact has a defect or rip which causes me to have less contacts for the month. I wish they were a better quality.
Response from Hubble ContactsNov 27, 2019
Hi Liane, Thank you for taking the time to leave this review. I’m so glad that the subscription service is working out for you although sorry that some of the lenses were defective. Please send an email to [email protected] and we will send you out replacement lenses and follow up with our quality team. Best, Samantha
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Brian
Nov 22, 2019
Ok, but 1 in 10 are flawed.
The contacts for the most part fit well and of course improve my vision. However I have to throw away about 1 in 10 as they make me feel like I have something in my eye. I’m not sure if it’s a quality control issue. But the only reason I stay with them is for how inexpensive they are and for the fact that they set me a free box to make up for the trash ones.
Response from Hubble ContactsNov 28, 2019
Hi Brian, Thank you for taking the time to leave this review. We're so happy we could provide you with affordable lenses you need and glad to know you received the help you needed in a timely manner from our team. We appreciate the feedback and would like to let you know that you can reach out to our team at [email protected] if you have any outstanding questions or concerns. Best, Samantha
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Troy
Nov 22, 2019
The contacts are ok could’ve better…
The contacts are ok could’ve better quality have had several of the torn in the package and price could be lower and website needs improvement
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