Hubble ContactsReviews of hubblecontacts.com

Never again.Bad product quality, the way of luring you in to a subscription without clearly stating it, unhelpful customer service and again, uncomfortable lenses.

They didn’t even call to verify prescription. Send wrong strength and didn’t have the correct ones requested when I called them. Be careful if you order from this company. Also hard to reach by phone

Horrible. I need my money back and they won’t work with me. I was hung up on. Funny I’ve received that response so many times. My last question was how my account was charged when the debit card on the account is one that was reported lost/stolen with my bank. Still not response to that. Not to mention that the contacts were sent back by the person living at my old address months ago.

They kept charging my card and never got my contacts and when I called about it customer service was horrible and rude.

Sent the wrong prescription

Hubble is an absolute dumpster fire. They have been harassing me to write an honest review. Well, here's my review. Their customer service, quality of contact lenses, and subscription service are very poor. In fact, their customer service is amongst the worst I have ever received. You can't simply cancel your subscription online; you have to call their number. How does that work for people that are deaf? I e-mailed them and told them I needed them to cancel my subscription. They confirmed they administratively closed it on July 20th. I unexpectedly received another box within the past week or so. I asked them what had happened and they beat around the bush. They didn't have any answers or apologies and requested me to return the box with a prepaid shipping label. Hubble said they would provided a refund IF and only IF the package was received and passed their "inspection". I'm still waiting for a refund. The reason I canceled my subscription with Hubble is because of how terrible the quality of their outsourced Filipino customer service is and the terrible quality of their contact lenses. You have to be very gentle opening these contact lenses because the adhesive they use to seal the contact lenses is sporadically applied. You'll open the contact lens packaging and it's like they explode. I can't tell you how many mornings I've woken up to be jolted awake by exploding (and wasted) contact lenses. There are MUCH better choices out there for contact lenses. In fact, I switched to one of their well-known competitors, Waldo, and have been very pleased with their customer service and quality of contact lenses.

My prescription expired. Instead of alerting me and allowing me to send the new prescription they canceled my service and left me high and dry with no contacts! I tried to resolve the situation and they just kept pushing me off on some “relevance” team who never solved the issue. When I finally said forget it I will go elsewhere and told them how unhappy I was, I basically got a Good day, so what! So I won’t use them again and won’t recommend them to anyone else.

I never got my initial order so I can't offer any feedback, except that I didn't get any follow up until after my payment didn't go through. Then to add insult to injury, their responses were generic and completely off topic. I gave specific issues and points of concern and all I got back in response was, sorry your payment didn't go through. So frustrating.