Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
hubblecontacts.com
Website
hubblecontacts.com
Category
Vision & Hearing
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 61% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Hi MK,
Thank you so much for taking the time to leave this review. It looks like the comment you left is a super great one, and we're so happy to hear it! If it's not too much of an inconvenience for you, we would SO appreciate if you could change your star rating to reflect your experience. If you have any questions about how to do this, please send me an email at [email protected], and I can send over more information.
Again, thank you so much for the feedback!
Best,
Vanessa
DH
David H.
They Were supposed to call my eye…
They Were supposed to call my eye doctor to get exact prescription, got contacts with no script on them twice. Called and cancelled. I have astigmatism also never asked
MC
matt C.
STAY AWAY!Worst contacts I’ve ever used! Bad/ no customer service
Worst contacts I’ve ever used, impossible to cancel orders and they continue to sit re order even if you do not sign up for a re order.
They will not allow you to cancel the same way you order and you will be lucky to get someone on the phone. I spent an abundance of time on the phone and never got anyone who could cancel my order. I initially wanted a refund and that was not possible either.
Your best off just closing your bank account/ Credit card if you want out. It only took them 5 months to get back to me with my issue. No resolution just an acknowledgment of their wrong doing.
Response from Hubble ContactsDec 20, 2018
Hi Matt,
Thank you for taking the time to leave this review. I'm sorry to hear that you have not been happy with your Hubble experience. I've had a chance to look into your communication with our team, and I can see that you have reached out via email several times since August. Each time, our team has provided you with instructions for how to cancel your subscription, and even though you have responded to their emails, you have not called our cancellation line yet. If you have any questions about our cancellation policy, please feel free to visit our website to view the Terms of Service, which you agreed to at checkout!
Best,
Vanessa
YO
Yuko O.
Very rude and unprofessional
Very rude and unprofessional.
I am still waiting for the follow up which they promised 3 weeks ago.
Response from Hubble ContactsDec 20, 2018
Hi Yuko,
Thank you for taking the time to leave this review. I'm so sorry to hear that you were not happy with your Hubble experience. I've had a chance to review your phone call with our team, and I've escalated it to a supervisor on our customer service team. You should hear from them shortly with more information.
Best,
Vanessa
EM
Em
Awful service. Pay more to get better product elsewhere
My shipment has been delayed twice so far, both times Hubble admitted fault. Of course I didn’t have any replacement contacts so I had to wear glasses which was really inconvenient. They comped their mistake and gave me a free month, but they made me pay for the overnight shipping charge. Very disappointed with the way they handle their customer service. How about not making my shipment late to begin with so I can receive the service that I am paying for. Also, they raised their membership price without notice. I would choose someone else that doesn’t surprise you with hidden secret fees
Response from Hubble ContactsDec 20, 2018
Hi Em,
Thank you for taking the time to leave this review. I'm sorry to hear that you are dissatisfied with your Hubble experience, and we appreciate the feedback you've left here. I've had a chance to look into your account and your communications with our customer service team, and I can see that the orders you claimed to be arriving late were still within our delivery timeframe, which is 5-10 business days from when you are charged for the order.
I understand that your September order seemed to be stuck in transit when you contacted us, so we issued a free replacement. Because the original order was still within the timeframe of 5-10 business days, we needed to charge you for the shipping upgrade, since you requested the upgrade. Normally, we are not permitted upgrade shipping on a replacement order in this situation.
As far as the monthly charge increase, you should have received an email notification to let you know about the change in price. If you have any questions about your subscription, please reach out to our customer service team, who will be more than happy to assist!
Best,
Vanessa
MP
Marianne P.
Didnt recieve anything
Didnt recieve anything
Response from Hubble ContactsDec 11, 2018
Hi Marianne,
Thank you for taking the time to leave this review. I'm so sorry to hear that you did not receive any lenses. I can see that you contacted our team to cancel your subscription, however, you did not tell them that your order never arrived. We would have been more than happy to replace it for you, if you'd let us know! Please send an email to [email protected] if you have any further questions or concerns, or if you would like us to send out a replacement for the order that never arrived to you.
Best,
Vanessa
RL
Rachel L.
I cancelled my subscription and you…
I cancelled my subscription and you have taken a purchase after I cancelled it. Hubble contact lenses dry my eyes out and are not comfortable to wear.
Response from Hubble ContactsMay 17, 2019
Hi Rachel,
Thank you for taking the time to leave this review. I'm so sorry to hear that the lenses have not worked out for you. I can see that you called us to cancel your subscription on September 13, however the charge in question was made on September 1, and these lenses were already en route to you. If you have returned this order, or if you have any questions or concerns, please reach out to me at [email protected] with the subject line "ATTN: Trust Pilot"
Best,
Vanessa
LS
Lauren S.
The contacts were absolutely horrible…
The contacts were absolutely horrible and customer service was a joke. Do not buy these under any circumstances. My eye doctor told me the same thing, they are made from old contacts. Still waiting for my refund from sending contacts back that were shipped from over a month ago
Response from Hubble ContactsDec 11, 2018
Hi Lauren,
Thank you for taking the time to leave this review. I'm so sorry to hear that your Hubble experience has been frustrating. I was able to look into your account, and I can see that on October 17, we issued a refund for the order that you returned. If you have any additional questions or concerns, please feel free to send an email to [email protected] and my team will get back to you ASAP.
Best,
Vanessa
