Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

R.B
Sep 19, 2018
Called to cancel subscription after finding worms last year, but subscription was never canceled.
After receiving a shipment books with some sort of worms, i called to cancel my subscription late last year. Moved early this year and thought everything was ok. Just found out my subscription is still active and they are refusing to refund my money without my sending the contacts back. How can i send them back if the contacts are being delivered to the wrong house? Should i run after the delivery truck and track it down? When should i do this? Before or after working my 60 hr/week overnight job? Maybe after i finish my school work that i need to do to keep my job? Or maybe between taking care of my mum? Absolutely ridiculous. The only response I've gotten is to call to cancel, like i didn't already do that LAST YEAR and nothing happened!
Response from Hubble ContactsDec 21, 2018
Hi there, Thank you for taking the time to leave this review. I'm so sorry to hear about the situation with our customer service team. I'd like to look into your account, and see what I can do to help resolve this issue. Please send an email to [email protected], and my team will get back to you ASAP. Best, Vanessa
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Stephanie
Sep 19, 2018
I cancelled and you guys never…
I cancelled and you guys never cancelled my subscription. I received a confirmation email it was cancelled. I keep getting emails and after I talked to customer support and nothing was done. Never going back!
Response from Hubble ContactsDec 21, 2018
Hi Stephanie, Thank you for taking the time to leave this review. I'm sorry to hear that you've had a frustrating experience with Hubble. Our team explained to you that your account was only temporarily deactivated due to declined charges on your account. If you do not call our cancellation line, your account will remain active. Please call 1-844-334-1640 between 9am and 5pm EST, Monday through Friday, excluding federal holidays. Best, Vanessa
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Annoyed C.
Sep 19, 2018
Avoid at all costs!
This company is disgusting! I had to do a charge back, due to their shady business practices! I was bounced around on the phone, and on their social media. (For DAYS with no help!) If you decide to order from them, if you could use PayPal. (Which I wasn’t able to do.) Do that! That way you are protected in some way.
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corinna D.
Sep 19, 2018
Reps were always very nice
Reps were always very nice. I did not need contact for my left eye. I sent all contacts for left eye back to Hubble and never was reimbursed and left eye contacts continued to be sent despite my calls, letter and returned product
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Tabitha C.
Sep 19, 2018
Scam
Scam! Don’t do it!!
Response from Hubble ContactsDec 20, 2018
Hi Tabitha, Thank you for taking the time to leave this review. I'm sorry to hear that you were not happy with your Hubble experience. I've had a chance to listen to your phone calls with our team, and from what I can hear, they were able to provide you with a refund, as well as cancel your subscription. If you are unclear about our policies, please feel free to visit our website to view the Terms of Service, which you agreed to when placing your original order with us. Here you will see that we explain the terms of our subscription service, as well as the cancellation requirements, and the refund policy that was in place when you joined. Again, I'm sorry that you are disappointed with our service, but we do provide you with all of the necessary information both on our website and in the TOS that is provided to your at checkout. If you have any questions, please feel free to send an email to [email protected] and our customer service team will get back to you ASAP. Best, Vanessa
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Adam C.
Sep 19, 2018
I was told my subscription would be…
I was told my subscription would be canceled and i would not be charged for next shipment. This was false as i recieved another shipment and was charged from my account. I had lasik surgery so i no longer need contacts and now i have another months supply for nothing.
Response from Hubble ContactsDec 20, 2018
Hi Adam, Thank you for taking the time to leave this review. I'm sorry to hear that you are dissatisfied with your Hubble experience. I was able to listen to the phone call that you had with our team, and in it, you explained to our agent, Carlo, that you were aware that you were charged for an order the day before you called to cancel your subscription. Carlo cancelled your subscription, as requested, however I did notice that he did not send you a return label. I apologize for this misstep, and have asked Carlo to reach out to you with a return label as soon as he is available to do so. You have not been charged since cancelling your subscription. If you have any questions about this, please feel free to send an email to [email protected] and my team will respond to you ASAP. Best, Vanessa
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Marie A.
Sep 19, 2018
prescription was incorrect....
prescription was incorrect.... representative was hard to understand when explaining she just wanted to reorder... very fustratating
Response from Hubble ContactsDec 20, 2018
Hi Marie, Thank you for taking the time to leave this review. I'm sorry that you were not satisfied with your Hubble experience. I've had a chance to listen to the phone call you had with our agent, and it sounds like you were able to understand her the entire time--you answered all of her questions and she answered all of yours as well. As Emilyn explained on your call, the information you entered for your eye powers at checkout was verified with the doctor whose information you also provided, but Emilyn did offer to reverify any corrections that you had, and send a replacement order, which you opted not to do. Once you said no to that, Emilyn proceeded with cancelling your subscription. If you were not aware, your refund was issued on November 1. If you have any questions or concerns, please reach out to our customer service team again, and they will be more than happy to assist! Best, Vanessa
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Audra
Sep 19, 2018
Love the ease of ordering and the…
Love the ease of ordering and the customer service was great; however, the contacts simply irritated my eyes.
Response from Hubble ContactsDec 20, 2018
Hi Audra, Thank you for taking the time to leave this review. I'm so sorry to hear that the lenses did not work out for you. I'm glad that the process of ordering and dealing with our team was pleasant enough, and if there's anything we can do to change this from a 1-star rating to something even better, please let me know! You can reach me at [email protected] with any questions, comments, or concerns. Best, Vanessa
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