Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Lee B.
Sep 20, 2018
I've told them several time to stop…
I've told them several time to stop sending me contacts canceling my subscription because I got lasik but they keep stealing my money, taking another route now!!!
Response from Hubble ContactsDec 28, 2018
Hi Lee, Thank you for taking the time to leave this review. I'm sorry to hear that you've been having trouble with our cancellation policy. As our team has informed you several times, you need to call our phone line to cancel your subscription. They can be reached at 1-844-334-1640 between 9am and 5pm EST, Monday through Friday (excluding holidays). We've also issued a refund for several of your returns. If you've returned other packages, please reach out to me at [email protected], and I'll be able to look into whether we've received the order at our warehouse. Best, Vanessa
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Bootsyboots
Sep 20, 2018
Product is trash
your contacts are not of good quality at all - are crunch dry after an 8 hours work day. Customer service transaction was less than unacceptable. I would NEVER recommend this product
Response from Hubble ContactsDec 28, 2018
Hi there, Thank you for taking the time to leave this review. I'm sorry to hear that the lenses were dry and uncomfortable. I was able to look into your interactions with our customer service team, and it looks like you emailed to request cancellation, and they responded to let you know that you'd need to call in. I can see that your account is still active, so you'll need to call 1-844-334-1640 between 9am and 5pm EST, Monday through Friday to cancel your subscription. If you have any other questions or concerns, please be sure to bring them up with our team when you call, and they will gladly address them for you. Best, Vanessa
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sub
Sep 20, 2018
They dont even send you your contacts…
They dont even send you your contacts at home. Liars!!. Plus I wouldnt wear them because I dont trust them. The contacts can just be expired
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Justin C.
Sep 20, 2018
Biggest rip off I have ever seen
Biggest rip off I have ever seen Quality sucks Very unprofessional
Response from Hubble ContactsDec 28, 2018
Hi Justin, Thank you for taking the time to leave this review.I was able to look into your tickets with our team, and I'm sorry to hear that you had some issues with shipping when you moved. It seems they sent out a replacement order to you. I can see that you have since cancelled your account, but if there are any questions or concerns you still have, please reach out to our team at [email protected]. Best, Vanessa
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Katrina D.
Sep 20, 2018
You need to make it easier to cancel…
You need to make it easier to cancel subscriptions. Not everyone has time to call you 9-5 during the week.
Response from Hubble ContactsDec 28, 2018
Hi Katrina, Thank you for taking the time to leave this review. We're sorry to hear that the cancellation process was inconvenient for you, and hope that you were able to edit your delivery schedule on your Hubble account, to allow for more time to cancel. If there's anything I can help with, or if you have additional feedback, please do not hesitate to reach out to me at [email protected]. Best, Vanessa
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haley2a2
Sep 19, 2018
Never again.
Never again.
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jesus A.
Sep 19, 2018
not easy to cancel
not easy to cancel, and you draft money from card without prior notice.
Response from Hubble ContactsDec 27, 2018
Hi Jesus, Thank you for taking the time to leave this review. I'm sorry to hear that your Hubble experience was unsatisfactory. We make it easy for you to view and edit your delivery schedule by logging into your Hubble account, and all it takes to cancel is a simple phone call. If you haven't yet, just call 1-844-334-1640 between 9am and 5pm EST, Monday through Friday (not including holidays) to cancel your subscription, or if you have any questions or concerns. Best, Vanessa
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Navigator88
Sep 19, 2018
Stay away.
Advertised 2-wk free trial but it becomes actually less than a week by the time you receive the package and before they would charge your card. IF you receive it, because the address was incorrect on the shipment despite providing it correctly. Very poor customer service from abroad, no answer to above issues, just cut and paste nonsense replies. Domestic customer service not much better either, not trying to help with a solution or squeezing out a "we are sorry".
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