Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Kim
Love my contacts!
Response from Hubble ContactsApr 21, 2020
Hi Kim, Thank you for taking the time to leave this review. It's wonderful to hear that you're loving the Hubble Contacts! If there's anything we can do to improve your Hubble experience, just send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP! All the best, Samantha
Mariane
Don't forget to change the date of your next order if you didn't use your first order fully
Response from Hubble ContactsApr 15, 2020
Hi Mariane, Thank you for taking the time to leave this review. To make the service most convenient for you, you always have the option to manage your subscription through your Hubble account, where you can skip months and change delivery dates since your shipping dates are also the dates you will be billed. If you have questions or need help doing any of this, don't hesitate to reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot"--we're happy to offer assistance! All the best, Samantha
Kiara
Despite the fact that I had to try three times to get my subscription sent I’ve been quite pleased. Contacts do become dry for me after a couple hours which is annoying but you can’t beat the price. It does the job!
Response from Hubble ContactsApr 7, 2020
Hi Kiara, Thank you for taking the time to leave this review. I'm sorry to hear that you've had some issues with our lenses and setting up the subscription. You may find that over-the-counter rewetting drops may be a relief for dryness, if it doesn’t work, please visit your eye care professional to evaluate the cause and determine the best way to increase your contact lens wearing comfort. Feel free to reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" if there's anything we can help with. Best, Samantha
Roselyne
So far I cant complain everything is going well with this subscription.
Response from Hubble ContactsApr 7, 2020
Hi Roselyne, Thank you for taking the time to leave this review. I’m so glad that the subscription service is working out for you. If there's anything we can do to improve your Hubble experience, just send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP! Best, Samantha
Jessica
My contacts always come on time as expected. I find they don't stay moist through a longer shift at work around 12-13 hrs but that's my only complaint. I wonder if they could start using a type of recyclable plastic? Sometimes I feel guilty using so many one-time-use containers that go in the trash.
Response from Hubble ContactsApr 15, 2020
Hi Jessica, Thank you for taking the time to leave this review. I’m happy to hear your deliveries have been arriving on time but it's important that your contact lenses are comfortable 100% of the time. You may find that over-the-counter rewetting drops may be a relief for dryness. Meanwhile, our materials are all 100% recyclable. If there's more we can be doing, we're definitely looking into it while still being able to provide an affordable lens! We appreciate you being a valued customer! All the best, Samantha
Jodi P.
Update: I contacted the customer service department as recommended. We discovered I simply had gotten the 1.25 prescription when I needed the -1.25. After quite a few emails back and forth, they did eventually send me the correct lenses. The lenses themselves are very moisturizing and comfortable to wear all day! I was pretty bummed with these contacts. I ordered the ones you wear daily. They felt extremely soft and moisturizing but they made my vision completely blurry. They were the correct prescription which I've worn for 13 years and I've also used multiple brands which have always worked. I tried to cancel via email. They emailed me back quickly with a long email saying sorry it didn't work yada yada yada. Unfortunately, I didn't read to the end which said I had to call to cancel so I got charged again. 🙄 I told the guy on the phone that they made my vision blurry but he didn't offer any solution. It is a big bummer to be out money and have nothing to show for it.
Response from Hubble ContactsMar 30, 2020
Hi Jodi, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not working out for you. We take complaints of this nature very seriously, and based on what you have told us, we would like to further investigate this matter. Please reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" and we'll make sure you are in touch with our Quality team. Thank you! Best, Samantha
Ruth A.
I give Hubble Contacts 4 stars.The product is good quality and value.I like that you can order just what you need when you need them. My only negative is that trying to cancel is really hard and cannot be done online.
Response from Hubble ContactsMar 11, 2020
Hi Ruth, Thank you for taking the time to leave this review. I’m so glad that the subscription service and our lenses are working out for you. Our company-wide outlook on cancellations is that we can troubleshoot many issues and answer outstanding questions quickly over the phone, in a two-minute call, rather than go back and forth via email. You may also complete and submit our cancellation form available immediately on our Terms of Supply. Remember, if you'd like to skip or push off an upcoming delivery, please log into your account to view and edit your delivery schedule until you can complete the cancellation notice. Thank you! Best, Samantha
Gina
These contacts are great! The ones I've got from other retailers are too flimsy and I really struggle to put them in and my eyes get really dry. I don't have this problem with hubble. The only criticism I have is that it's not very convenient to cancel your subscription.
