nicole
Same experience that many people have…
Same experience that many people have had - I had my credit card charged TWICE before receiving any contacts. I thought I would get my trial pair and be able to decide if I wanted to continue with Hubble. I was passed from department to department and finally told I could not got be refunded... then I had to call another department to cancel my subscription. all and all felt like a waste of time!
Response from Hubble ContactsJan 22, 2020
Hi Nicole, Thank you for taking the time to leave this review. I am sorry to hear that you did not receive the free box as expected. The free box was held at Canada customs for several days before it was handed over to the local post. Therefore, the delay occurred. Your first paid order is shipped 16 days after your initial two-week order is placed to ensure that you never run out - we make this information available on our website and during the sign-up process. All the tools necessary to skip and modify your subscription ship out dates are conveniently located in your account! We do always depend on how the subscription has been managed. Our email department doesn't have a platform to cancel a subscription that is why you were advised to call. We are always trying to improve our service, in every aspect, so feedback from customers like you is very much appreciated, and taken into consideration! All the best, Roxanne