Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
hubblecontacts.com
Website
hubblecontacts.com
Category
Vision & Hearing
Listed on Five Star Index
2026
About these reviews
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The company replied to 61% of reviews.
Latest
Most recent review: October 2026.
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I asked to cancel and they did not cancel my subscription despite my eye prescription changing. Avoid!
Response from Hubble ContactsJul 4, 2022
Hi Jodie,
Thank you for taking the time to leave this review. I'm sorry if you had issues reaching out to the our customer service line to cancel yur subcription but don't worry I'll help you get everything situated.
Can you please email us at [email protected] with the subject line "ATTN: Trustpilot" so we can investigate further.
Thanks,
Kathlene
CH
Charlotte
Right now I'm very agree if there was a…
Right now I'm very agree if there was a minus star I would of put that.
I have cancelled my subscription twice and even had a conversation with someone by email. Checking my bank account yesterday and they have taken two payments I am very upset with this as it was nearly £60 apparently I have 2 accounts so why only now.....I sent back the pair I was sent last month as I'm unable to wear these lenses as that is what I was advised when I cancalled the subscription (so clearly they knew) still waiting for a refund. I am so mad with this company do not use them as they are making it hard to get my money back. The times we live in at the moment £60 is alot of money!!
Response from Hubble ContactsJul 2, 2022
Hi Charlotte,
We thank you for taking the time to give us this feedback. Feedbacks are very important for our business so we can provide better service to our customers. Truly sorry to hear that you had a rough time dealing with our customer service and we apologize for any inconvenience this may have caused you.
We’d like to look into what happened and find out if there’s anything we can do to help make this right. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and our team will get back to you ASAP.
All the best,
John
CS
Cristie S.
If you want your contacts in a timely…
If you want your contacts in a timely manner DO NOT order from this company. There website says you will receive your order in 5-10 days, well that is false advertisement. They do not even ship for 7-10 days and then it sits at usps for another 2 days, so by time I get my contacts is actually almost two weeks from the order date and that does not include weekends.
Response from Hubble ContactsJun 29, 2022
Hi Cristie,
Thank you for sharing your experience with us; we appreciate every form of feedback.
We completely understand how you must feel while waiting for your order to be shipped out, and we're sorry about that. Sometimes, the first order takes a bit longer since we still need to reach out to your eye care provider for approval before shipping it, but after that, subscription boxes should not lead to any lapses in your lens supply since they are already expected.
We have checked into this and confirmed that the order has shipped.
Please reach out if you have any further questions or concerns by sending us an email at [email protected] with the subject line "ATTN: Trust Pilot". Have a good day!
Warm regards,
Judee
NP
Nicky P.
1 1/2 years after cancelling they…
1 1/2 years after cancelling they decided to restart my account without my knowledge and started taking money.
They claimed I had never cancelled my subscription.
They said the account was just on hold which was absolutely rubbish as I had not used them since 2020.
Customer services were awful and would not take it seriously. When I uploaded an email to them dated one week previously offering me a discount if I wanted to restart they finally said they would look into it but still maintained they were just waiting for me to update my card even though I could prove from emails they had sent me it was cancelled.They closed the case off and never gave me a response on how it happened. I never updated my card.
I asked for them to look into it and they wouldn't. They said they sent me an email regarding the case but it was not in my inbox or spam box.
Avoid at all costs as you think you have cancelled and at some point it will just restart by itself.
Response from Hubble ContactsJun 27, 2022
Hi, Nicky,
We appreciate your time in providing feedback. We apologize for the confusion regarding your subscription.
As per checking, on October 9, 2021, we sent you an email asking whether you would want to resume your subscription and receive 50% off your next 30 pairs of contact lenses. You consented by responding Yes to that email.
Before canceling a customer's subscription at their request, we provide them with several alternatives for managing their subscription so that they can continue to get their contact lens shipment whenever they choose, which we did offer when you e-mailed us to cancel your subscription on March 2, 2022.
We also use credit card updater services. American Express, Mastercard, Visa and Discover all offer services that help merchants keep their customers’ credit card information current. These services provide merchants with updated information, for customers whose accounts have new credit card numbers or updated expiration dates. Hence, we are able to process your order and ship out the package to the address we have on file.
Please reach out if you have any further questions or concerns by sending us an email at [email protected] with the subject line "ATTN: Trust Pilot". Have a good day!
All the best,
Judee
BA
baeza
bonjour je cherche à vous joindre sans…
bonjour je cherche à vous joindre sans succès car mes lentilles ne sont toujours pas arrivées et je me retrouve sans lentille, je pars en vacances demain soir soit le 23/06/2022 je suis très embêté comment peut on faire?
Response from Hubble ContactsJun 22, 2022
Bonjour et merci de nous avoir contactés ici. Nous sommes désolés pour le retard du colis et que vous ne puissiez pas nous joindre. Nous voulons vous expliquer tout cela, mais nous n'avons pas suffisamment d'informations pour vous contacter, alors si vous pouviez nous envoyer un e-mail à [email protected] avec comme objet "ATTN TRUSTPILOT URGENT", un de nos agents vous rappellera dans les plus brefs délais. Merci beaucoup pour votre compréhension, nous voulons vous aider à améliorer votre expérience avec nous !
SP
SP
Be careful when cancelling & check your bank accounts!
I ordered from Hubble a few times while I was a student (2 years ago), then logged into my account again recently while doing some admin.
I was then very surprised to see a charge on my bank account for a subscription I had definitely not chosen to reactivate!
I used the online chat to contact Customer Service who said they had no record of me cancelling my subscription in 2020 and just said the maximum number of declined payments had been reached and when I updated my card details the next order had automatically been processed. I explained obviously that I did not ask for this order and having to go through the usual refund process with returning the package would not work because I no longer live at the address they had sent it to!
Note to other customers/those considering a trial: make sure you keep your own records of conversations about cancellation of subscriptions, and maybe avoid the phone lines as perhaps this is where I went wrong in 2020! Because it seems logging in two years later and updating your card details means your account is active and therefore an order will placed for you, even if you haven’t had time to update your prescription or address details.
Response from Hubble ContactsJun 19, 2022
Hello, there!
We appreciate your time in providing feedback. We apologize if you were unaware of our subscription. Hubble has always been a subscription service, and this information is available on our website before, during, and after the purchase.
We also use credit card updater services. American Express, Mastercard, Visa and Discover all offer services that help merchants keep their customers’ credit card information current. These services provide merchants with updated information, for customers whose accounts have new credit card numbers or updated expiration dates. Hence, we are able to process your order and ship out the package to the address we have on file.
Please do not hesitate to contact us if there is anything we can do to assist you. You can always reach out to us via email at [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP so we can further assist you with this concern.
All the best,
Judee
RK
Rolf K.
Der Hubble-Autoresponder gibt eine…
Der Hubble-Autoresponder gibt eine Antwort auf meine Kritik, die völlig am Thema vorbeigeht. Das Problem war, dass die Linsen 14 Tage zu spät geliefert wurden und wir diese für den Verwendungszweck (Urlaubsreise) gar nicht rechtzeitig erhalten hatten. Für eine nicht (rechtzeitig) erfolgte und deshalb abgelehnte Lieferung Bearbeitungsgebühren einzubehalten, das ist und bleibt Wegelagerei.
Response from Hubble ContactsJun 10, 2022
Hallo Rolf, vielen Dank für dein erneutes Feedback. Wir werden uns die bisherige Korrespondenz nochmals begutachten und dir direkt eine Email schicken, sobald wir zu einer Lösung gekommen sind.
LS
Lewis S.
I signed up for the trial and found the…
I signed up for the trial and found the product was not for me, I emailed their customer services team to cancel my subscription. They have since taken two further payments without permission. This company does not care about their customers, all they want is your money and they will steal it if they have to. Also their lenses will dry out your eyes!
Response from Hubble ContactsJun 8, 2022
Hello!
Thank you for taking the time to leave this review! I'm so sorry for having issues cancelling your subcription and I would like to look into this and get everything situated. Can you please send us an email at [email protected] with subject line ATTN:TRUSTPILOT
Best,
Kathlene
