Hubble ContactsReviews of hubblecontacts.com

Like others I signed up for a free trial. I was disappointed with the quality and the lenses hurt my eyes. I contacted Hubble via email within the cancellation period requesting to cancel very firmly but they make it very difficult to cancel once subscribed and informed me I’d have to ring to cancel in a few weeks within working hours. 3 months later I’d had 3x £27 contacts billed to me and send to an address I was not living at. No compensation agreed, and of course I could not return the lenses within 16 days as I had not received them. Bad customer service and an unnecessarily complex cancellation and refund process that suggests they know customer will want to cancel so they deliberately make it difficult. AVOID - FREE TRIAL NOT WORTH IT.

Hubble have an appalling returns service!! I returned lenses to them which they claim to have not received? They tried fobbing me off with a catalogue of excuses for not being able to refund me. Be warned...this e-commerce business incentive's you to join them with a low price, entry promotion, but once on board, their customer service and loyalty to their customers is shocking!!

Absolut unterirdischer Kundenservice - Eine Abo-Kündigung wird quasi besonders schwergemacht (nur telefonisch oder per mail) und wenn man Hubble keinen Kündigungsgrund sagt obwohl man gekündigt hat, läuft das Abo einfach heimlich weiter. Das Eingestehen von eigenen Fehlern ist bei Hubble so verbreitet, wie bei Donald Trump...

I tried to cancel and they keep sending me contacts and taking money that I have not agreed to. Very bad customer service.

After a whole month I cancelled my subscription I realized I'm keep getting charged for lenses and since the last box I received was more than 30 days ago now I do not get reimbursed for, me useless, box of lenses. When I called again customer service, Diane couldn't even explain why she can't help me but still, now I'm stuck with lenses that I can not use (coz astigmatism). Poor service.

Update: read here in reviews about Waldo (Hubble’s competitors) and will go with them. FYI Hubble misleadingly shows 4-5 stars on their website whereas they barely are are a 1-2 star business in reality. Lenses not good as grade A brands. Price explained by quality and customer service. Not even trained to explain your fees when they legally should. Did not tell me that a chunk of my payment will not be refunded even though we spoke over the phone and by email (emailed two different people). Had I know you’d rip off 25% of what I paid, I would’ve kept the lenses for the desperate times. Very disappointed and frustrated with the customer service rep who is claiming you guys have been “as transparent a second possible” At the bottom of the order email, there is a long paragraph stating terms and conditions. Nowhere does it say anything about fees related to returns even though it gives all the other return details. Moreover, it does not say Terms and Conditions Apply or Fees Apply. And again, I was not told over the phone. This is not the first time I cancel something or purchase something online. It is your duty to inform if you are not refunding the whole amount.

Ok this is by far the worst service I have EVER had. Iy is entirely to hard to vontact anyone when tgere is a problem or to change my prescriptionI am on here right now trying to contact someone from Hubble because you got my prescription WRONG! I gilled out the infornation as plan as day. I dont have a way of contacting any one. Worst service ever!

I wasn't able to complete a purchase! This, no matter how hard I tried & even with Hubble's outsourced Customer "Care" being enlisted to "help". Since Hubble failed me so profoundly, I followed an online ad (stemming undoubtedly from my own internet history with Hubble) and received prompt, efficient service from the Hubble competitor, Waldo Contacts.