Hubble ContactsReviews of hubblecontacts.com

Disgusting customer service. I cancelled my subscription and sent back a box of contact lenses on 20th September. I made sure they were taped up as they hadn't come that way. They continued to tell me they hadn't received them until yesterday when they said 'they are opened and therefore I am not entitled to a refund', which is obviously an answer they use a lot! I hope they are not allowed to continue ripping people off this way!

I had never worn contacts, so I thought this would be a good chance to try them out with a free trial. The free lenses arrived quickly but I knew I didn't want any more at least until I had used these up. This is where problem number one started, you can't cancel online. So you can BUY them online, but not cancel online? What a scam. They were closed, so I couldn't cancel over the phone. On their website you can cancel future orders, so I went through and cancelled every order up until March 2018, then I forgot about it for months. In March I saw a $44 charge on my credit card from Hubble. I emailed them immediately to cancel the order, but they said they had already shipped and I would have to return them and pay a fee...So they sent me a shipping label and I returned them as soon as they arrived. This is when problem number two started. The shipment got lost or something. The label I was sent didn't have a tracking number on it, so I had no way to prove I sent them back. Countless emails to their customer service and I got the same response every time, "check with the post office by sending them the tracking number." I DON'T HAVE A TRACKING NUMBER! Then I was asked to attach the shipping label to an email and send it to them. I did this 3 or 4 times and never got a response. It's been 7 months and I am still out of pocket $44 for lenses that I don't even have. They are a shady business. No one should be able to sell a subscription online and not allow you to cancel online. To make things worse, they are closed by 2PM where I live, so reaching them over the phone is even harder on my schedule. Buy some quality lenses from a reputable business, don't trust this company.

They sent me the wrong prescription. I’m a -2.50 and they sent a +2.50. I had already received my free 2 week trial and paid for the next months. I let them know by email and they responded saying they would fix it and send the right ones. That was over 2 months and I still have not received anything or any other corespondents.

I am not writing this review because I was upset with the product that I received. I am however very upset on how my case has been ignored. I purchased the first shipment hoping that I could find a cheaper alternative, but because of my prescription these will not work for me. I then cancelled my future orders, but not after a payment was taken and a new order was sent. I promptly sent the order directly back, 3 months ago and have yet to see a reimbursement on my card. There has been no return call etc. Very upsetting.

this is the shittest company ever, please do not fall in the trap, they will never give you a refund and keep lying. i am not sure how such companies run online business without any hassle, such companies troubling customers should be closed permanently.

Unwissend ein kostenpflichtiges Dauerabo abgeschlossen (obwohl als "Probeabo" gekennzeichnet) - einzige Information darüber im Kleingedruckten (AGB); Bei Rücksendung ohne Öffnung der Linsenverpackungen keinerlei Rückerstattung mit der Begründung: "Versandkarton geöffnet" - absolut rechtswidrig und nicht nachvollziehbar, da die Kontaktlinsen in den Originalverpackungen nach wie vor ungeöffnet waren; Erste Antwort des Kundenservice erst nach 8 Wochen Wartezeit und auch nur durch Aufforderung - unterirdisch! Vorsicht vor diesem Unternehmen mit seinen betrügerischen Machenschaften!!

bad customer service & bad product

If you like being robbed and lied to then by all means give them your card info. Goodluck trying to get your money back. Been fighting them since September 5 it is now October 18. I have a pictures of the return product which I never ordered and have tracking. They recieved their crappy product back on Spet 15th and yet they still never gave me a refund. On top of that I have been rebilled through Capitol One again on this order. Now I have to fight this again for the 3rd time. It doesn't matter if someone else used your card, It doesn't matter if you canceled, they will lie and keep charging no matter what. For a good time signed up with these crooks or just have someone steal your card and do it for you. It's fun for the whole family, let the good times roll.