Garrett
Poor quality. Not even for the price was this product worth it.
Honestly the first shipment was good. On time and the product worked good and I found nothing wrong with them. But the following shipments started having issues. But none worse then the quality. They started to have a thick residue on the contacts lens that caused my view to look extremely foggy and unclear. Like the intire package with the acception of a few pairs where unusable. Now they did send me a new shipment but not until I had already cancelled my card being charged for their product. Like a month and a half it took them to respond to my issue because I had contacted their support team about it. But when they did get back to me it wasn't in regard to the problem I had brought to their support teams attention. It was to inquire as to why my payment method was no longer valid. So when I told them why, is when they did something about my issue, but made it difficult and pointed the issue at me and stated it was in my error and not theirs even though I proved it wasn't my fault. But they sent a new box non the less. And what do you know! Again with the thick residue on the lens. 2 stars I think is fare. Slap in the face to charge ppl a 5 dollar cancellation fee for this poor of quality. I cancelled my payment method and didn't pay the cancellation fee.
Response from Hubble ContactsFeb 14, 2020
Hi Garrett, Thank you for taking the time to leave this review. I'm sorry to hear that the lenses are not quite meeting your standards, as far as quality goes. I did take the time to read through your ticket with our support team, and I can see that they ended up sending a replacement order. Our quality manager sent follow-up questions to you on the same email so he can investigate this issue but we receive no response. We do require you to call in to cancel your subscription, which is why our phone line is toll-free and does not cost you anything to call. You may cancel your subscription by calling us at 1-647-557-7765 between 9AM and 5PM EST, Monday through Friday, excluding bank and public holidays. Best, Samantha