Hubble ContactsReviews of hubblecontacts.com

Would give 0 stars if I could. Awful company to deal with. Didn't cancel my subscription and keep telling me to print a label to return the lenses I didn't want in the first place and asking me to confirm I want to cancel although I'd already told them. Ridiculous processes and very unhelpful. Also, I don't own a printer!!!! Who does these days????

Realised that I didn’t cancel the subscription after a free trial when I received my first package - so sent it straight back, cancelled the payment, sent numerous emails asking about refund, was advised 2 months later they had found my return and refund would be processed, it took another email to finally receive refund 3 months later

I ordered this subscription a few years ago and continued to use them until May 2022. For years I thought my eye redness was due to where I live (Colorado) but after having a routine optometrist exam and trying new contacts - we made the conclusion that Hubble has been the cause of the redness and continuous other eye issues. I've reached out to Hubble to advise them of this and I keep getting responses from random people saying they are looking into it. Thus far, I've submitted my doctors note and provided the information they needed and still no response or refund (I've asked for a refund for the last 12 months). STAY FAR AWAY FROM THESE CROOKS!

Muy mala experiencia, pedí una caja de prueba me llegaron bien y estaba muy contento se suponía que ya no iba a a tener problema y todos los meses me llegaría sin desplazarme, a mi casa. Me cobraron el primer mes y pasaron los días y no me llegaron a mi casa en la fecha correspondiente. Me pongo en contacto con ellos y me dicen que esta en reparto que esa semana llegaria. Les doy una segunda oportunidad y pasan 2 semanas y todavia no me llegan, el cobro se hizo el 25 de junio y hoy a fecha 12 de julio, no me han llegado y he tenido que pedir varias cajas desplazandome y gastandome mi dinero. También me dicen que la dirección es incorrecta cosa que es mentira ya que la primera caja de prueba me llego perfectamente, la verdad muy mala experiencia, un saludo

DO NOT USE. I ordered the free trail. And cancelled via email like they tell you to. Yet they have gone an taken £30 out of my account again. When emailing and asking for a refund I was told the reason they hadn’t cancelled the account was because they replied to my email asking if I’m sure I want to cancel! They’re now saying I have to wait for the contacts to arrive, to then print a returns label (when I don’t own a bloody printer) post them back to then get my money back. I’ve contacted my bank and will also be reporting to trading standards.

Great... untill you try and cancel your order! Had no issues with the service while using it but as soon as I came to cancel I had to jump through hoops they took a double payment out in a month and have since taken £135 from my account after confirming in a email payments had been stopped. Get straight to your bank who can cancel the payment and hopefully claim back as much money as possible!

10 days ago, 2 years after I had a one month trial with Hubble contact lenses which I cancelled because I didn’t like them, they have stolen £27 from my bank account after restarting my subscription. The only contact prior to them taking it upon themselves to restart my subscription was in January this year when I had emails saying my bank account details were invalid. I responded to ask them to remove my details from their systems. They clearly didn’t, which is a breach of their legal duty under GDPR legislation, and instead contacted my bank to gain my new details which inexcusably were given. I originally contacted customer support (a useless person called Christie) who said they took money because they were waiting to hear back that I had cancelled. I cancelled 2 years ago and haven’t had an order from them since, what on earth are they talking about? She then said I could post them back and get a refund, which obviously I can’t do as I moved house 15 months ago. The response, “there’s nothing I can do then, bye” I am gobsmacked at this response. I have asked for contact from a manager as this is unsuitable, and I have chased this three times. I’ve heard nothing. I have exercised my right under GDPR legislation and submitted a subject access request, the only response to which was to be told that as soon as that is issued they would delete all my details from their system! I responded to say that they can’t do that whilst I’m waiting for my case to be reviewed and was told “oh ok then, someone should be in touch” I have never experienced anything like this company. Their business model appears to be bordering on the criminal, and I have opened a case with trading standards to see where we go next. Never ever use, and if you are silly enough to try them, once you cancel do everything you can to ensure all of your details have been removed from their systems (I mean really, really try, cancelling and asking them to delete my details obviously wasn’t enough) EDIT - why Kathleen?? I’ve been emailing for 10 days and no one’s answered me yet. Scum!

Did the one month trial for their daily contact lenses, tried for a week or so but hated them. The contacts themselves seem very thick and less soft compared to my usual lenses? They made my eyes itch and did not seem comfortable at all. I cancelled my subscription but it took a couple of emails to do so. Only good thing is nice packaging?? But all the other brands I use (Acuvue and Waldo) are much comfier and seem better on my eyes.