Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Sammi J.
Dec 5, 2018
STOP SENDING THIS CRAP!
I am NOT pleased with your product and have tried many times to cancel my order with you!!!!!!! I DO NOT LIKE THEM! I will NOT pay for anymore of them! STOP sending them IMMEDIATELY!
Response from Hubble ContactsDec 7, 2018
Hi Sammi Jo, Thank you for taking the time to leave this review. I'm so sorry to hear that you do not like our lenses. From what I can see, you were able to call and cancel your subscription earlier today. If there is anything else we can do for you, please send an email to [email protected] Best, Vanessa
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Eduardo
Dec 5, 2018
Contacts don't feel like good quality
Contacts don't feel like good quality. I find myself always taking them off to apply more solution or to turn them around. My eyes get so tired when I take them off. Tried canceling membership but still getting contacts.
Response from Hubble ContactsDec 7, 2018
Hi Eduardo, Thank you for taking the time to leave this review. I'm so sorry to hear that you did not find the lenses to be comfortable, and I would suggest that you refer to your eye care professional for more information about that. I can see in our system that you send an email to our team, and they responded with contact information for our customer service line, but we have not heard from you since July. If you would like to cancel your subscription, please call 1-844-334-1640 between 9am and 5pm EST, Monday through Friday. Best, Vanessa
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Mason
Dec 5, 2018
Not the right ones
Not the right ones! Stop sending them!
Response from Hubble ContactsDec 7, 2018
Hi Mason, Thank you for taking the time to leave this review. I can see that you haven't been in touch with our customer service team just yet, so I'd like to provide you with their information, so you can get this sorted out. Please call 1-844-334-1640 between 9am and 5pm EST, Monday through Friday to speak with our customer service team. Best, Vanessa
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Vanessa F.
Dec 5, 2018
Not very good quality.
Not very good quality.
Response from Hubble ContactsDec 7, 2018
Hi Vanessa, Thank you for taking the time to leave this review. I'm so sorry to hear that the lenses haven't been comfortable for you, but to find lenses that will work better for you, you should continue to refer to your eye care professional. Since you haven't already, please call 1-844-334-1640 between 9am and 5pm EST, Monday through Friday to reach out customer service team to cancel your subscription. Best, Vanessa
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Cerle M.
Dec 5, 2018
Really bad contact brand
Really bad contact brand. They said that will be 3 dólares and they charged me $36. I contact them to cancel my membership and they still charging me without sent me the contact lense to my house.
Response from Hubble ContactsDec 7, 2018
Hi Cerle, Thank you so much for taking the time to leave this review. I'm sorry to hear about your experience with our team, and I've taken the time to look into all of your tickets with us. It seems that when you attempted to call our cancellation line, the line was unfortunately disconnected. When we received your email, we responded with some more information, but we did not address the fact that our phone representative did not contact you back after your call was disconnected, and I'd like to apologize for that. I've escalated this issue to our supervisor team, and I have some additional information for you, as well. Please send an email to me at [email protected] and I will be able to update you on the status of your account. Thank you, Vanessa
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Vikki
Dec 5, 2018
terrible company
terrible company. I ordered a lens test. but, they did not come to me. and the company has already charged money for regular lenses from my account! they make me call them when it suits them. in their personal account they do not provide an opportunity to remove an automatic subscription. for letters asking to cancel the automatic subscription, they are asked to call at a time when it is convenient for them. I do not recommend contacting them. do not buy anything from them. they will do the same to you. Answer: I am tired of writing to different addresses in your company. I'm tired of telling the same thing. if you're curious what to look for from your colleagues. I have no more strength for it. because I have never met a company worse than the world.
Response from Hubble ContactsDec 7, 2018
Hi Vikki, Thank you for taking the time to leave this review. I'm so sorry to hear that you've had a frustrating experience, and I'd like to look into our communication with our team and see what I can do to help. Please send an email to [email protected] so I can find out more about you and the situation at hand. Best, Vanessa
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Dionne
Dec 4, 2018
I cancelled my order and yal continued…
I cancelled my order and yal continued to charge me.
Response from Hubble ContactsDec 7, 2018
Hi Dionne, Thank you for taking the time to leave this review. I'm sorry to hear that you do not want to have a Hubble Contacts subscription anymore. I was able to look into your communication with our customer service team, and I can see that we do not have a call from you to our customer service line, which is required to cancel your subscription. This information has been provided to you via email several times, and can also be found in the TOS on our website, and is also noted when you log into your Hubble account. To cancel your subscription so that you are no longer charged for contact lenses, please call 1-844-334-1640 between 9am and 5pm EST, Monday through Friday, EST. Best, Vanessa
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Christine
Dec 4, 2018
The contacts are horrible and make my…
The contacts are horrible and make my eyes feel dry. Trying to contact Hubble to cancel was also hard. I love in Seattle and the time difference to reach and agent between 9-5pm EST Monday through Friday is pretty difficult with my work schedule.
Response from Hubble ContactsDec 7, 2018
Hi Christine, Thank you for taking the time to leave this review. I'm so sorry to hear that the lenses didn't work out for you. Unfortunately, our cancellation policy is firmly in place so that we can assist with cancellation and account adjustments personally. If you would like to have more time to call and cancel, you can log into your Hubble account and skip charges until you're able to call in. If there's anything else we can help with, please send an email to [email protected] and our team will be happy to help. Best, Vanessa
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