Hubble ContactsReviews of hubblecontacts.com

Eyes burn after 4 hours of wearing. Conveniently sign up online, but cannot cancel without calling during the week 9-5. Runaway!

Horrible , horrible ...stay away. They do false advertising, where they claim the trial package is "free" then charge you through the nose..Then when you return the package , un-opened , etc. its takes a month to hear back from them, then they lie and say they didn't receive it, then they say it was opened, so they can keep your money. The worst company and terrible customer service.

Needed information from them on how to return the unopened packages. Not clear on the process.

I am not happy with them. dont want anymore ofthem

I tried to cancel more that 5 times and everytime the next month I would get a charge and a box. I would call back and they would say they have no record of any cancels. I would email for paper trail. It took my doctor finally hitting denied for them to get the freaking point! I have 7 boxes of contacts that I don’t want and they will not refund the money! I sent a box back for refund like it says and guess what I got NOTHING!!!!!! Never ever again! They owe me a lot of money!!!!!!

About 5 months ago I went to the eye doctor for my exam and I had developed a fairly significant astigmatism. I knew my vision had gotten worse, but wasn't sure if it was that or the contacrs, for some batches didn't fit right or weren't clear enough and some were ok. I emailed Hubble to cancel my subscription since they did not carry the contact I needed and they responded saying they had received my request to cancel and they were sorry they did not have the type of contact I needed and thanked me for being a long time customer, etc. I assumed after reading the start of the message and their acknowledgement of my request to cancel it was take care of. The next month I was charged so again, emailed them and included their previous response acknowledging my request to cancel. They responded that I was asked to call the number to cancel my subscription. I read back through the email and at the very very end after they made it clear they received my request put a short little sentence to call this number to cancel. Very deceitful and misleading. So I called which the first few attempts couldn't get through and finally did and cancelled. I went on my Hubble account a few days later to make sure I was not scheduled for future deliveries and seen I was scheduled for Dec and all the other months. So I clicked to have it skipped and thought maybe it was cancelled on their end and just showing different on my account, so to take extra measure skipped that delivery and changed my card to one I didn't keep money in so I couldn't be charged, since there was no option to delete the card from my file. Now for a week I have been getting emails saying my card has been declined! What? They are still trying to charge me and send contacts I can't wear. I replied to the email and told them to not make any more attempts to charge my card and to cancel my subscription and I would not call to get this resovled. If others are having a hard time cancelling and getting unwanted charges and shipments, I recommend filing a complaint with the BBB. I am taking all of my correspondences to my bank to file fraudulent charges. I hope there is a civil lawsuit filed against them. They are deceitful, misleading, and dishonest!

I have no real bad experience except that I am trying to get Hubble to stop sending me any more contacts

Absolute scam artists, customer service is non-existent, it's a nightmare to cancel your subscription and even after you cancel you still might be charged randomly because there's no way to remove your card details from the website. On top of that contacts are poor quality for a similar price to lenses from a proper opticians. AVOID