Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 646 reviews with 3 stars · Clear filters

Sommer
Feb 1, 2020
great quality, too expensive!
The quality of the contacts is excellent, but at 40$ USD per month these are significantly more expensive than my usual brand.
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customer
Jan 24, 2020
Contacts are good quality, ordering time should be up to customer.
Contacts are good quality, the only downfall is that you have to receive them through their preset number of days. I end up with more than I need, and the only way to stop them from coming is to cancel my credit card and get a new one.
Response from Hubble ContactsFeb 21, 2020
Hi James, Thank you for taking the time to leave this review. It’s great that you like the quality of our lenses but sorry that the subscription service is not working out for you. You may make changes to your subscription, such as altering the frequency of shipments or skipping upcoming shipments, from your user profile. If you need help, just contact us at [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP! Best, Samantha
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T l P.
Jan 24, 2020
Your shipping is terrible speed up…
Your shipping is terrible speed up shipping
Response from Hubble ContactsFeb 21, 2020
Hi Tara, Thank you for taking the time to leave this review. I'm sorry to hear that your deliveries haven't been arriving on time. I have had a chance to look into your tickets with our team, and it seems that we have provided you with replacement orders in the past. Although shipping is beyond our control, we’re doing all we can to make this right! In case you notice any unusual status in the future, we recommend you to contact us to remedy the delayed delivery situation as soon as possible at [email protected] with the subject line "ATTN: Trust Pilot" and we'll get it addressed! Best, Samantha
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Allie
Jan 24, 2020
Cheap but lower quality. For an online business, need to improve online functions.
I find their contacts to be cheaper than other companies but also lower quality: my eyes dry out quite quickly with Hubble contacts; the product is frequently inside out in the packaging; and about once a week I have to discard a lens because its immediately irritating - like it is the wrong shape for my eye. It is also frustrating that I have to email them to get a receipt to submit for my insurance and cannot go online to do it. Additionally, you cannot cancel online but have to call, which is frustrating because of the time difference.
Response from Hubble ContactsFeb 22, 2020
Hi Allie, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience with our lenses and policies. I can see that you have since cancelled your subscription by calling in on January 14 and rest assured you will not receive any further charges. We are always trying to improve our service, in every aspect, so feedback from customers like you is very much appreciated and taken into consideration. Please let us know if you have any questions or concerns, by emailing us at [email protected]. Thank you! Best, Samantha
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Britt
Jan 24, 2020
contacts were very uncomfortable for…
contacts were very uncomfortable for the most part and it was hard to get the auto payment to stop. Thank you for creating something of easy access though.
Response from Hubble ContactsFeb 22, 2020
Hi Britt, Thank you for taking the time to leave this review. I am sorry to hear you did not get well with the lenses. I can see that your subscription was canceled on July 3 and no further charges after that. If you have any questions, please feel free to reach out to us at [email protected]! Best, Samantha
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Travis
Jan 24, 2020
The shipping time was really long
The shipping time was really long
Response from Hubble ContactsMar 19, 2020
Hi Travis, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience with our shipping. That is frustrating, and part of what we are happy to offer is the convenient month to month delivery. In case you notice any unusual shipping status in the future, we recommend you to contact us to remedy the delayed delivery situation as soon as possible at [email protected] with the subject line "ATTN: Trustpilot" and we'll get it addressed! Best, Samantha
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Bonnie
Jan 17, 2020
I have to say that I liked these…
I have to say that I liked these contacts very much, however I wished they had colored contacts and let you try before you buy. Once they have your credit card they just keep sending them. The reason I stopped buying them was because they sent me way more than I could use, so I had to cancel my credit card. The second reason I stopped buying them was because I opened the box and was going to put a pair in and they were all dryed up. Dissapioned in that. But if you ware them every single day they are great. I will consider buying again as long as they don't send me too many at a time.
Response from Hubble ContactsFeb 19, 2020
Hi Bonnie, Thank you for taking the time to leave this review. I’m so happy to hear that you’re loving the lenses, although sorry that the subscription service is not working out for you. The upcoming charge schedule is posted in your Hubble account, as well as information for how to edit or skip orders in the schedule. Our orders are part of a subscription program, so we are prepared to be processed immediately after the charge is cleared. If you have additional questions or concerns, please reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" and we will get back to you ASAP! Best, Samantha
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Jackson
Jan 16, 2020
While the product and delivery is good
While the product and delivery is good, it is far too difficult to cancel. I don't use contacts that often and ended up with a big surplus, it is annoying needing to remember to continuously skip orders or call to cancel.
Response from Hubble ContactsFeb 14, 2020
Hi Jackson, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling and modifying your subscription. For the time being, a solution would be to change the interval between charges to months, not 56 days. This should help maximize the delivery time. Let me know if this is how you'd like to move forward by sending an email to [email protected] with the subject line "ATTN: Trustpilot", and I'll set this up for you. Best, Samantha
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