AL
Order #732968: please refund and cancel subscription. Not enough time to try
Order #732968: please refund and cancel subscription. Not enough time to try the contacts before full month charge of £27! Hubble have despatched my trial box on 5 Sep and since it comes from the Netherlands, I only received the package last week and tried it only this morning. Unfortunately, it irritates my eyes and is not comfortable for me personnally. I was about to reach out to the company to cancel the subscription and only then noticed Hubble already charged me my full month subscription of £27 on 16 September. I am wondering why they start charging so quickly after despatching the trial box, without taking account of the transit time for the trial box itself? This did not allow me adequate time to try the trial contact lenses. I have messaged Hubble to cancel my subscription and refund the £27 asap. I would appreciate if someone from the company can contact me. Thanks
Response from Hubble ContactsSep 16, 2022
Hi Al, Thank you for taking the time to leave this review! So sorry to hear that you are closing you account with us and the contacts didn't work for you. However, If you see that you’ve been charged, it means we've already shipped a paid order to you. Don't worry, as soon as we receive your return we’ll be more than happy to issue you a refund. Please email us at [email protected] with the subject line "ATTN: Trustpilot" so we can assist you with your request. Thanks, Kathlene