Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Mateba B.
Half of the contacts are dried out and not correct prescription
Response from Hubble ContactsJan 10, 2019
Hi Mateba, Thank you for taking the time to leave this review. I'm sorry to hear that your Hubble experience did not meet your expectations. We take quality issues very seriously at Hubble and would like to look into this for you. Please send an email to [email protected] and we will connect you with our quality team. Thank you, Vanessa
Dena
I am very upset with Hubble because I went for my yearly eye appt and come to find out my lens that your company sent me was all wrong and didn't even match my prescription that my eye doc had assigned for me, Hubble never contact my doctor to get the right prescription, because my prescription was wrong I have suffered with very bad eye infections. Hubble totally failed for me. I have been with Hubble for 9 months and I paid $324.00 for a prescription that was not even mine. I am totally disgusted with this company and I will let everyone know what happened. Social media speaks loud and clear now days. I want all my money back because I did not get what I was paying for all these months. Hubble failed to make sure before they shipped my 1st order to verify properly that I was getting my prescription. I made sure my bill was paid every month and kept my end up but, Hubble didn't keep and follow their promise. I want my money back. I am going to contact the BBB and The Indiana Attorney General Office to let the know how this company works.
Response from Hubble ContactsJan 10, 2019
Hi Dena, Thank you for taking the time to leave this review. I'm so sorry to hear that you've had a poor experience with Hubble Contacts. Someone on my team has reached out to you via email so we can find out more information and come to a resolution. Thank you for your patience, Vanessa
Jessica
Tell about the catch that you can not stop, even after sending them back and still getting charged !
Response from Hubble ContactsJan 10, 2019
Hi Jessica, Thank you for taking the time to leave this review. I'm so sorry to hear that you've had some trouble communicating with our customer service team. I can see that you reached out to us via email several times, and we responded each time, letting you know that you would need to call into our customer service phone line to cancel your subscription, and providing the information necessary for this phone call. This phone line can be reached at 1-844-334-1640 between 9am and 5pm EST, Monday through Friday, excluding holidays. Additionally, we make it easy for you to view and edit your delivery schedule by logging into your Hubble account! In regards to returning orders, we have not received any orders back from you that fall within the eligible refund timeframe. If you have any questions or concerns, our customer service team will be happy to address those when you call in to cancel your subscription! Best, Vanessa
Shelby
These are the most uncomfortable contacts ever. I returned all boxes in early October and have still not received my refund... it is January.
Response from Hubble ContactsJan 10, 2019
Hi Shelby, Thank you for taking the time to leave this review. I am so sorry to hear that you were having trouble receiving refunds for your returned orders. It looks like our team refunded you for four of your orders when you called into our customer service line on Friday, and your subscription is no longer active. Thank you so much for your patience, and we appreciate the feedback and have taken it into account. Best, Vanessa
Lisa
This place won’t let you stop your orders!
Response from Hubble ContactsJan 10, 2019
Hi Lisa, Thank you for taking the time to leave this review. Unfortunately, it's true that we are unable to cancel an order once you are charged for it, since we work with a third party shipping center. We do make it easy for you to log into your Hubble account to skip upcoming charges, and you can cancel your subscription at any time, including prior to being charged for the first paid order. If there's anything we can help with, please feel free to reach out to me at [email protected], and my team will get back to you ASAP. Best, Vanessa
Luis
no way to cancel subscription online. Have to call a phone number. I don't have time for that BS
Response from Hubble ContactsJan 10, 2019
Hi Luis, Thank you for taking the time to leave this review. I'm sorry to hear that our cancellation policy caused you some inconvenience. It looks like you were able to cancel your subscription, but if you have any questions or concerns, please feel free to reach out to [email protected]. Best, Vanessa
Lewis
I sent countless of emails wanting to cancel and my insurance keeps getting billed. I don’t want no more contacts! I don’t wear them
Response from Hubble ContactsJan 10, 2019
Hi there, Thank you for taking the time to leave this review. I've looked into your communication with our team, and I can see that you've emailed twice to cancel your subscription. In response to both of your emails, our customer service team let you know that due to our policy, you'll need to call our cancellation line to cancel your subscription. To cancel your subscription, please call 1-844-334-1640 between 9am and 5pm EST, Monday through Friday, excluding holidays. Best, Vanessa
Monique
Can not cancel subscription. I have called and no answer. They won’t do it online. And no option on the website. I was not happy with the way this company is not there for their customers. And if you send product back unopened it is not refunded. I have sent two boxes back and no response.
Response from Hubble ContactsJan 10, 2019
Hi Monique, Thank you for taking the time to leave this review. I'm so sorry to hear that you've had some trouble cancelling your subscription. While we do not allow online cancellation, our team is happy to close your subscription if you call our cancellation line during operating hours, which are as follows: You can reach out to our customer service team to cancel your subscription by calling 1-844-334-1640 between 9am and 5pm EST, Monday through Friday, excluding holidays. Unfortunately we do not have a record of any of your orders being received by our shipping partner. If you have any questions about this, please let our team know when you call in to cancel your subscription! Best, Vanessa
