Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 646 reviews with 3 stars · Clear filters

Laura
Mar 6, 2020
I would love to be notified as to when…
I would love to be notified as to when I will be receiving the products
Response from Hubble ContactsMar 11, 2020
Hi Laura, Thank you for taking the time to leave this feedback. I can understand how that notification would work really well for you; unfortunately, it’s not something that’s in our future plans at this time. Our customers use to manage their subscription through their Hubble account, where they can skip shipments by viewing the Delivery Schedule. If that changes, we might rethink your suggestion. In the meantime, I hope you continue to enjoy our service! If there’s anything else I can help you with, please let me know by sending an email to [email protected] with the subject line "ATTN: Trustpilot" and we'll get it addressed! Best, Samantha
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Jill
Feb 4, 2020
Not horrible
I've been ordering from Hubble for over a year and the contacts are comfortable for the most part. Sometimes there's the odd one that drys out before the end of the day but not offer. My problem lies with delivery of the contacts are almost always late, meaning sometimes I have gone up to 3 weeks with no contacts.
Response from Hubble ContactsMar 24, 2020
Hi Jill, Thank you for taking the time to leave this review. It’s great that you find our lenses comfortable, although sorry to hear that you've had some gaps in your contact lens supply. That is frustrating, and part of what we are happy to offer is the convenient month to month delivery. For the time being, a solution would be to change the interval between charges to 28 days. This should help minimize the delivery time, to make up for weekends and other delaying factors. We'll continue to look into the issue on our end if you do not see an improvement. Let me know if this is how you'd like to move forward, and I'll set this up for you. We are always trying to improve our service, in every aspect, so feedback from customers like you is very much appreciated, and taken into consideration! Best, Samantha
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Meggy
Feb 3, 2020
I had trouble with the shipping but for…
I had trouble with the shipping but for the rest everything was fine
Response from Hubble ContactsMar 24, 2020
Hi Meggy, Thank you for taking the time to leave this review. I’m sorry to hear your deliveries have not been arriving on time. That is frustrating, and part of what we are happy to offer is the convenient month to month delivery. In case you notice any unusual status in the future, we recommend you to contact us to remedy the delayed delivery situation as soon as possible at [email protected] with the subject line "ATTN: Trust Pilot" and we'll get it addressed! Best, Samantha
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Chie
Feb 1, 2020
Delivery always take so long..
Delivery always take so long..
Response from Hubble ContactsApr 14, 2020
Hi Carmencita, Thank you for taking the time to leave this review. I am sorry to hear your deliveries have not been arriving on time. That is frustrating, and part of what we are happy to offer is the convenient month to month delivery. For the time being, a solution would be to change the interval between charges to 26 days. This should help minimize the delivery time, to make up for weekends and other delaying factors. We'll continue to look into the issue on our end if you do not see an improvement. Let me know if this is how you'd like to move forward, and I'll set this up for you by sending us an email to [email protected] with the subject line "ATTN: Trust Pilot". We are always trying to improve our service, in every aspect, so feedback from customers like you is very much appreciated, and taken into consideration! Best, Samantha
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Melissa
Feb 1, 2020
Loose one contact daily
My eyes don’t dry out but the constant issue I have with these contacts over the ones I was getting from aquview is these ones constantly pop off my eye, like I loose one every day
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Marie-Louise
Feb 1, 2020
The shipping is very long.
The shipping is very long.
Response from Hubble ContactsApr 14, 2020
Hi Marie-Louise, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience with our deliveries. All international mail coming in to Canada is subject to review by the Canada Border Services Agency (CBSA) and this is a process we have no influence or control over, unfortunately. For the time being, a solution would be to change the interval between charges to 28 days. This should help minimize the delivery time, to make up for weekends and other delaying factors. We'll continue to look into the issue on our end if you do not see an improvement. Let me know if this is how you'd like to move forward, and I'll set this up for you by emailing [email protected] with the subject line "ATTN: Trust Pilot". We are always trying to improve our service, in every aspect, so feedback from customers like you is very much appreciated, and taken into consideration! Best, Samantha
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Justine
Feb 1, 2020
convenient and cheap, need shipping updates
I get Hubble Bc it’s convenient and cheap. I have no real problems with the contacts. I just with that they would send out a shipping confirmation every time ones order is about to ship. I also have an astigmatism so it would be nice it their brand could expand further to help those who have that. I can see out my contacts but at times they can be a tad blurry. But I do and will continue to buy these over the expensive one from your eye doctor
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Lisa
Feb 1, 2020
Poor delivery - great contacts
I love the contacts, but don't like the delivery times. They are too long for an automated subscription service. It takes to long if you make a change and you can't RUSH order contacts if you needed to.
Response from Hubble ContactsApr 14, 2020
Hi Lisa, Thank you for taking the time to leave this review. I’m so happy to hear that you’re loving the lenses, but sorry about the delay in shipments. That is frustrating, and part of what we are happy to offer is the convenient month to month delivery. All international mail coming into Canada is subject to review by the Canada Border Services Agency (CBSA) and this is a process we have no influence or control over, unfortunately. We suggest changing the interval between charges to 28 days (you currently have 42 days). This should help minimize the delivery time, to make up for weekends and other delaying factors. We'll continue to look into the issue on our end if you do not see an improvement. Let me know if this is how you'd like to move forward, and I'll set this up for you by emailing my team at [email protected] with the subject line "ATTN: Trust Pilot". Thanks! All the best, Samantha
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