Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsNov 7, 2022

Hi Rosie, Thank you for taking the time to leave a review. Feedbacks are very important for our business so we can provide better service to our customers! We're sorry to hear that you didn't like the quality of our contacts and had a rough time dealing with our customer service team. We understand how important for these contacts to be delivered in a timely manner. Please note that our standard shipping timeframe would take 5-10 business days (which excludes Saturdays, Sundays, and Federal Holidays). We'd be happy to look into what happened and find out if there’s anything we can do to help make this right. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. All the best, John

Response from Hubble ContactsNov 1, 2022

Hi Paula, Thank you for taking the time to leave a review. Feedbacks are very important for our business so we can provide better service to our customers. Truly sorry to hear that you had trouble cancelling your subscription and you’re having trouble logging into your account. After your first free box, Hubble does become a subscription service if you don't decide to cancel - we make this information available on our website, and at the time you place your free box order, we truly apologize if anything was unclear! Please let us know if you still need assistance in cancelling your account, we'd be happy to help! Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and we'll get back to you ASAP! All the best, Jhanine

Response from Hubble ContactsNov 1, 2022

Hi there, Thank you for taking the time to leave a review. Feedbacks are very important for our business so we can provide better service to our customers. We're sorry to hear that the subscription program was not made clear to you. If you are a new customer, your first shipment consists of 30 Hubble lenses. After that, you'll receive monthly deliveries of 60 lenses each for £27 / month. There will be a £3 postage & packing charge for each delivery. Your card will be charged each time your lenses are shipped, and you can cancel at any time. This information is stated on our FAQ under Subscriptions. We'd like to further check on this matter and see if there is anything we can do to assist you. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. All the best, John

Response from Hubble ContactsNov 1, 2022

Bonjour et merci d'avoir pris le temps de laisser un avis. Nous sommes désolés d'apprendre que vous rencontrez des problèmes avec votre compte et une annulation ultérieure. Nous sommes heureux d'examiner cela pour vous - veuillez vous attendre à recevoir un e-mail de «réinitialisation du mot de passe» sous peu, ainsi qu'un e-mail de suivi concernant votre annulation. Nous espérons résoudre ce problème le plus rapidement possible avec votre coopération. Merci!

Response from Hubble ContactsOct 28, 2022

Hola Verónica, Sentimos que quieras dejar de recibir tus lentillas Hubble. Recuerda que si el motivo es por que las estás acumulando o necesitas un descanso, tienes la oportunidad de recibirlas menos frecuentemente (solo una caja cada 3, 4 o 6 meses por ejemplo), o incluso pausar tu subscripción por un tiempo si te viene mejor :) Si necesitas ayuda con esto o prefieres cancelar tu subscripción, nuestro equipo de atención al cliente estará encantado de antenderte por email en [email protected] o por teléfono llamándonos al 959 87 32 47. Puedes contactar con nosotros entre las 9AM y las 5PM de lunes a viernes, excluyendo días no laborables o festivos nacionales.

Response from Hubble ContactsOct 14, 2022

Hi Jennifer, We greatly appreciate the feedback and we are sorry that you did not have the best experience with our site. Rest assured that we are doing our best to improve our site, making it more customer-friendly and hassle-free. We'd be more than happy to assist you in canceling your subscription and look into what happened and find out if there’s anything we can do to help make this right. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. All the best, Jhanine

Response from Hubble ContactsOct 12, 2022

Hi there, Thank you for taking the time to leave a review. Feedbacks are very important for our business so we can provide better service to our customers. Truly sorry to hear that you are having a rough time cancelling your account and that the lenses did not work out for you at some point. We'd be more than happy to assist you in cancelling your subscription and look into what happened and find out if there’s anything we can do to help make this right. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. All the best, John

Response from Hubble ContactsOct 5, 2022

Es tut uns leid zu hören, dass du diese negative Erfahrung mit unserem Service gemacht hast. Wir würden dieses Gespräch gerne per E-Mail fortsetzen, um eine Lösung für deine nicht gelieferten Linsen zu finden. Rufe uns jederzeit an unter +49 800 5051609 (montags bis freitags zwischen 9 und 17 Uhr) oder schreibe uns eine E-Mail an hilfe@hubblecontacts. Einer unserer Agenten hilft dir dann schnellstmöglich weiter und wird eine Lösung finden! Wir bemühen uns stetig unseren Service zu verbessern, wir danken Dir also herzlich für dein Feedback da es uns hilft unsere Leistung zu erhöhen!