Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Ascen
Estamos a 20 de Diciembre y todavía No Ha Llegado Mi Pedido!!!
Response from Hubble ContactsDec 20, 2022
Hola Ascensión, ¡Sentimos muchísimo saber del retraso en tu pedido! Vamos a investigar que ha podido suceder, pero recuerda que nuestro equipo de atención al cliente está encantado de ayudarte en el 959 87 32 47 entre las 9AM y las 5PM (Hora Española) de lunes a viernes, excluyendo días no laborables o festivos nacionales, o por email en [email protected].
DB
I have been trying to cancel my subscription for several months. On my account page it says cancelled but they keep trying to take money from my account. I have sent about 10 emails to customer service and they have never once got back to me. DO NOT sign up for this subscription. Absolutely appalling Update. Hubble replied to me on here and told me to contact them again via email, which I did, it has again gone unanswered and this morning they have tried to take TWO subscription payments from my bank. I have now had to cancel my card to try to stop them. Do not sign up for a subscription with this company. I have been trying to cancel since SEPTEMBER!
Response from Hubble ContactsDec 1, 2022
Hi DB, Hope all is well! Thank you for taking the time to write us a review and for getting our attention to this matter. We are really sorry to hear that you had this experience with us, as we certainly don't charge our customers if the account is already canceled. Cancellation is done over several platforms but we can definitely check what happened. To further assist you on this, please email us at [email protected] with the subject line "ATTN: Trustpilot" and my team will get back to you ASAP to assist you with your concern. Again, we apologize for any inconvenience this may have caused you. All the best, Jhanine
tianna S.
I have tried numerous times to get a forgot email password sent to me so I can login and cancel my prescription. They continue to not send it to me and say every password I put in is wrong but I only have so many. This is very poor service I don't want it anymore I don't need them. So that 40$ a month i would like to be not taken out of my account. This is the worst experience I have ever had when it comes to subscription.
Response from Hubble ContactsNov 30, 2022
Hi Tianna, We value our customers’ feedback and would like to thank you for bringing this to our attention. We are sorry to hear that you’re having trouble logging into your account and you wanted to cancel your subscription. Rest assured that we are doing our best to improve our site, making it more customer-friendly and hassle-free. We'd be more than happy to assist you in canceling your subscription and look into what happened and find out if there’s anything we can do to help make this right. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. All the best, Jhanine
Geoff R.
I have had the worst experience with this company. I have tried canceling my subscription with them numerous times and they continuously send contacts and take payment out of your account. It wouldn't be so bad if this was just a one-time incident but it has happened numerous times. Stay away unless you plan on using them for the rest of your god-given life
Response from Hubble ContactsNov 30, 2022
Hi Geoff, Thank you for taking the time to leave a review. Feedbacks are very important for our business so we can provide better service to our customers. We're sad to hear that you had a rough time canceling your subscription with Hubble Contacts and as a result, it keeps charging your account for the subscription. We’d like to look into what happened and find out if we can do anything to help make this right. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Sincerely, John
Rachelle
I wrote a review last week on Hubble Contacts warning others of their false advertising tactics; as they refused to honour the offer(s) they emailed me of 50% off if I reactivated my subscription 4X in the past 3 months. Hubble Contacts responded to my review on Trust Pilot asking me to email them to have the issue rectified. Unfortunately the company still refused to rectify issue after emailing them. Here is the copy and pasted response they emailed me: “Hi, Rachelle, We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We would like the opportunity to investigate your concern further. Based, on what I can see right here you've already availed 50% discount on March 11, 2021, which this offer applies on a one-time basis only. We would like to see why you receive an email again stating the same offer. We will ask a little favor Rachelle for further investigation if you may please send a screenshot of the recent email you received offering a 50%? Thank you Rachelle for your patience and understanding! Best, Cristy” They claim I cannot apply the offer they’ve emailed me 4X the past 3 months to reactivate my subscription as I used an offer 1 YEAR, 9 MONTHS ago (Yet there is no disclaimer nor fine print in any of the offer emails indicating I cannot use this offer). They certainly do not aim to deliver a great experience whatsoever, nor provide adequate customer service. They continue to waste consumers valuable time by asking you to reply to false advertising email offers, to email them to rectify issues on reviews written on Trust Pilot, and asking you to email them snapshots of their false advertising emails as proof.
Response from Hubble ContactsNov 28, 2022
Hi Rachelle, Thank you for taking the time to leave a review. Customer satisfaction is always a number one priority for us. We're sorry to hear that you are having a rough time claiming the 50% discount sent by our campaign team. We already forwarded this matter to our higher tier of support and we'll reach back to you via email ASAP once we have a resolution. Again, we apologize for any inconvenience this may have caused you. For other concerns, Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you. All the best, John
Harold C.
La verdad hice el pago con tarjeta de débito ya hace un mes y hasta la fecha no he recibido ningunas lentillas en mi domicilio no entiendo por qué razón les agradezco una explicación
Response from Hubble ContactsNov 18, 2022
Hola Harold, Sentimos mucho el problema con el retraso de tu pedido. Nuestro equipo se ha intentado comunicar contigo via email varias veces para solucionar este problema. Al residir en las Islas Canarias debemos emitir factura a aduanas para que se pueda realizar la entrega. Sin embargo, nos faltan algunos datos para poder emitirla. Te escribimos de nuevo para poder solucionar este problema de forma urgente :) Por favor, comprueba tu bandeja de SPAM o Correo no deseado por si nuestro email se estuviese filtrando ahí por error.
Katie
Sent wrong prescription and keep sending products while ignoring correspondence and unable to log into account
Response from Hubble ContactsNov 16, 2022
Hi Katie, Thank you for taking the time to leave this review! We’re sorry to hear you had a negative experience with us. We want every customer’s experience to be the best possible, and we work hard to make sure that happens. I know it's frustrating not to receive the correct RX and having issues accessing your account so we would like to investigate your account and see what happens so we can help you get everything situated. Can you please email us at [email protected] with the subject line "ATTN: Trustpilot" so we can investigate further? Thanks, Kathlene
Dee
Fraudulent, stole money from me for over a year. I informed them I was moving and would like to cancel in December 2021. They continued to charge me. I contacted them today and asked again to stop their subscription. Instead of stopping it, they charged me an additional 3 times ($44 twice, a random $3 once?) They clearly work with an off shore team who don’t take the time to review emails and send off pre written emails that are robotic. They don’t care about their customer base; money grabbers. When I wore the contacts over a year ago they were as dry as sandpaper: worst company I’ve ever come across and worst contacts too.
Response from Hubble ContactsNov 10, 2022
Hi Dee, Thank you for taking the time to leave a review. Feedbacks are very important for our business so we can provide better service to our customers. Truly sorry to hear that you had trouble cancelling your subscription and you got charged for it. We’d like to look into what happened and find out if there’s anything we can do to help make this right. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. All the best, Jhanine
