Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

Showing 2,340 reviews with 1 star · Clear filters

Scott
Feb 18, 2019
This company and their contacts were a…
This company and their contacts were a bad experiment in frustration. The contacts were not good contacts - they constantly flipped over in my eyes, tore, or were otherwise not able to stand up to one day of use (I purchased daily lenses). After the second lot of contacts were received, I tried - through much frustration and effort - to cancel my subscription. This company is very eager to get your subscription and your money - but they aren't as easy to help you cancel your subscription. After 4 separate attempts, I finally had to resort to canceling my credit card so they would cancel my subscription and stop sending me contacts that were not quality.
Response from Hubble ContactsFeb 19, 2019
Hi Scott, Thank you for taking the time to leave this review. I'm so sorry to hear that you've had such trouble cancelling your subscription. I can see that our team did provide you with the cancellation information and a return label in response to the email that you sent in September. I'd like to connect with you to make sure that your subscription is no longer active. Please send an email to [email protected] and CC [email protected] and my team and I will follow up ASAP. Thanks, Vanessa
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Anna
Feb 16, 2019
I have tried many times to cancel this…
I have tried many times to cancel this damn subscription! My sons vision has changed and he won’t wear them any way! Cancel this please!
Response from Hubble ContactsMar 7, 2019
Hi Anna, Thank you for taking the time to leave this review. I'm so sorry to hear that you've had trouble cancelling your subscription. I can see that you've sent several emails, but in order to cancel, you'll have to call our customer service line. You can reach them by calling 1-844-334-1640 between 9am and 5pm EST, Monday through Friday. If you have any questions, please reach out to me at [email protected] Best, Vanessa
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Brieana
Feb 16, 2019
Awful awful
Awful awful. They messed up my payments. When I thought I had canceled they continued to bill me. The contacts dry out after a few hours so it is honestly just a waste of money and time trying to deal with their customer service.
Response from Hubble ContactsMar 8, 2019
Hi Brieana, Thank you for taking the time to leave this review. I'm so sorry to hear that you've had some difficulty cancelling and that you weren't satisfied with the lenses. I'd like to look into this and find out more about your account. Please send an email to [email protected]! Best, Vanessa
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Robert P.
Feb 16, 2019
Abo-Falle
Abo-Falle. Finger weg!
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Louisa
Feb 16, 2019
At first it was good
At first it was good! Then there was miscommunication. I reieved wrong prescriptions. Or they were sent to the wrong address. I wasted alot of money, that I can't afford. I will no longer be using hubble.
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Shanice
Feb 16, 2019
Don’t waste your time and money
Trash customer service. They keep you locked into their service. If you send the contacts back, you don’t get a refund like they claim. Don’t even trust them with a trial. The contacts are too thick and don’t let your eyes breathe. You get what you pay for - cut corners.
Response from Hubble ContactsMar 8, 2019
Hi Shanice, Thank you for taking the time to leave this review. I'm so sorry to hear that you have had some difficulty throughout your Hubble experience. I can see that your account is already cancelled, but I'd like to find out what happened with your refund. Please send an email to me at [email protected] at your earliest convenience. Best, Vanessa
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kim
Feb 16, 2019
I had a great first year and then had…
I had a great first year and then had to change my sons script and it all went down hill- they canceled my order, lost my order, promised to fill my order, I sent them the script and they claimed not to get it, they said they spoke to my doctor and never did- I spent hours on the phone trying to remedy situation and nothing ever got resolved. I finally had to give up and go elsewhere.
Response from Hubble ContactsMar 8, 2019
Hi Kim, Thank you for taking the time to leave this review. I'm sorry to hear that you had a confusing and frustrating experience with our team. I'd like to provide you with some additional information about why we are unable to send you lenses. Please reach out to me at [email protected] at your earliest convenience. Best, Vanessa
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Dean
Feb 16, 2019
No contact with my dr
No contact with my dr. If so would have found out that you really couldn't provide my prescription. But instead i recieved 4 months and was charged for contacts I couldn't wear. Then i had to cancel my card so youcouldn't process it any more. Over 6 months later and your still trying ON A DAILY BASIS to process my card!! Get a grip
Response from Hubble ContactsMar 8, 2019
Hi Dean, Thank you for taking the time to leave this review. I'm so sorry to hear that you've had trouble with your account. I'd like to find out more, but will need some more information from you. Please send an email to [email protected] and provide all of the details about your experience, and we'll be able to help. Best, Vanessa
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