Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
hubblecontacts.com
Website
hubblecontacts.com
Category
Vision & Hearing
Listed on Five Star Index
2026
About these reviews
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The company replied to 61% of reviews.
Latest
Most recent review: October 2026.
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Conned into a subscription. They make it difficult to return unwanted box. Returned over 2 weeks ago and still not been refunded.
The contacts were not very good either!
Response from Hubble ContactsFeb 28, 2019
Hi Lucy,
Thank you for taking the time to leave this review. I'm so sorry to hear that you're having a difficult experience with our service. We'd like to look into this and make sure your refund is issued as soon as possible. Please send an email to [email protected] and CC me at [email protected] so our team can follow up.
Best,
Vanessa
AK
amis K.
Beware of automatic renewal -_-
Script was fine, they fit perfectly but beware that after free trial they will automatically order after 15 DAYS instead of the 30 days they claim. I now have received two 30 day supplies in 20 or so days. Have to call 800 number just to cancel but only open M-F 9 to 5. How convenient they're not available for at least a week out of the month including federal holidays. Seems like a good way to screw you into automatic renewal
Response from Hubble ContactsFeb 28, 2019
Hi Amis,
Thank you for taking the time to leave this review. It sounds like there is some confusion about the subscription setup, so I'd like to offer some information: The first order contains two weeks of daily disposable lenses (15 pairs) free, for the price of shipping. The monthly subscription begins 15 days after you place the original order, so that you do not have a lapse in your lens supply. The monthly orders are contain 30 pairs of daily lenses, and you can even view and edit your delivery schedule by logging into your Hubble account.
While our cancellation line is only open during business hours, you can definitely reach our customer service team via email 24/7 at [email protected]. Please feel free to reach out at any time, or you can email me at [email protected] and I will do what I can to help make your experience great.
Best,
Vanessa
DA
Denise A.
Not at all,like B.&L
Not at all,like B.&L. Acute View. Have tried repeatedly to call, but the phone # is No good, My Rx, has changed. But I have 3 months of lens, that they keep, billing and Sending.
Response from Hubble ContactsFeb 28, 2019
Hi Denise,
Thank you for taking the time to leave this review. I'm sorry to hear that you're not happy with Hubble Contacts and that you've had difficulty cancelling. Please be sure to call within our business hours. Our phone line can be reached at 1-844-334-1640 between 9AM AND 5PM EST, Monday through Friday. Our team will help settle your account and make sure it is no longer active. If you have any questions, please send an email to [email protected].
Best,
Vanessa
PD
Paweł D.
Don't order anything from this site
You order a trial package and thus start a subscription. You do it online, but you can not stop it this way. You must make an international phone call. This is not fair. Very, very bad experience. Don't order anything from this site.
Response from Hubble ContactsFeb 28, 2019
Hi Pawel,
Thank you for taking the time to leave this review. I'm sorry to hear that your experience with Hubble has not been satisfactory. Our phone line is toll free, and we do have alternate cancellation options, which you can find listed in our Terms of Service. If you have any questions about this, please send an email to [email protected] and I will get back to you as soon as possible.
Best,
Vanessa
DO
Donnia
Next to impossible to cancel
Could not get a hold of anybody to cancel my trial & they kept billing me for 7 months.
Response from Hubble ContactsMar 5, 2019
Hi Donnia,
Thank you for taking the time to leave this review. I can see that you sent an email in September, and we responded to let you know how you could cancel by calling our customer service team, but we have not received a call from you. If you have any questions or concerns about this, please send an email to [email protected] and my team will get back to you ASAP.
Best,
Vanessa
MA
Marco
Arnaque pur et simple
Arnaque pur et simple.
On souscrit à un essai sans engagement et on se rend compte qu'ils prélèvent 30€ tous les mois directement sur votre compte sans en avoir l'autorisation et on ne reçoit pas les lentilles.
Bref arnaque facile doublée d'un contact très compliqué et malhonnête.
Je ne recommande pas !
AS
Aim S.
Very BAD experience
Very BADexperience, They kept sending me contacts even after I told them to not send them to me anymore. Contacts were bad for my eyes and I told them this. And over that, when I returned all the shipments on time, they refunded 80% of my payments. Going to open dispute with my bank.
DO NOT BUY HUBBLE. VERY BAD CUSTOMER SERVICE
Response from Hubble ContactsFeb 22, 2019
Hi Aim,
Thank you for taking the time to leave this review. I'm sorry to hear that you're unsatisfied with the nature of our cancellation and refund policies. I've had a chance to look into your tickets with our customer service team, and I can see that they politely adhered to these policies, which you can view on our website in the TOS, at any time. I'm so sorry that we're not able to offer another solution. I can confirm that your subscription was cancelled on January 17.
Best,
Vanessa
AJ
AJ
Terrible service.
Terrible service.
1. They don’t let you cancel online, so you have to phone between 9am and 5pm only on weekdays.
2. They will continue to try to take payments even if you email asking to cancel.
3. If you want to return you have to do it “without opening outer shipping packaging”. Let me put that into perspective, if they sent you the wrong lenses - and you open the SHIPPING packaging and notice, you’ve voided this, thus = no returns for you.
4. If you do need to return they won’t give you their shipping address straight, you have to email and get a shipping label after providing order id, address etc then you have to print.
Oh and 5, if you do manage to get the label printed, the package has to be sent to the Netherlands. All this process within 16 days.
This is a sham company that puts EVERYTHING in line so you can't cancel or return your items. Shop with a company like visiondirect - much easier, quicker (next day) and extremely reliable.
Terrible.
Avoid
Response from Hubble ContactsFeb 22, 2019
Hi Adam,
Thank you for taking the time to leave this review. I'm sorry to hear that you've had a frustrating experience with Hubble Contacts. I'd like to provide more information that will hopefully clarify some of the issues you've run across.
Though our cancellation phone line is only open during business hours on week days, you can view and edit your delivery schedule by logging into your Hubble account. This will help you adjust the date of your next order so that you have more time to call in and cancel. Since you appear to be from Great Britain, there are other cancellation options in place, which you can find in the TOS as well.
While we do have a strict return and refund policy, that is because contact lenses are a medical device, and we can not take the chance that returns have been tampered with, which is why we can only accept unopened boxes. If you've received something other than what you ordered, we would be happy to send out a replacement order! The reason we do not give the address to our warehouse when you request to make a return is because we have pre-paid, tracked return labels for this purpose. This is something that is not within our control, it's just how companies and shippers work with postal services.
Please reach out to our team at [email protected] and CC [email protected] if you'd like us to look into this further, or if there is anything else we can help with.
Best,
Vanessa
